Customer/Technical Support for SaaS Offline

Responsibilities: 
- Diagnose and resolve customer technical issues 

- Communicate with customers via intercom chat, email or Slack. 

- Ticket creation and communication with various departments to solve the issue. 

- Manage customer payment and subscription issues. 

- Assist customers in navigating and utilizing features effectively.

- Write documentation based on customer tickets to train AI to answer automatically. 

- Help technical team with customer onboarding from the client communication perspective. 

We use Jira for tickets, Intercom/Slack/Gmail for customer support. Additionally, our system features an API that allows support representatives to troubleshoot issues. 

Please reach out if you are interested.