L2 Customer Support Specialist for Trading Solutions Offline

We are looking for a skilled Support Engineer (Level 2) to join our dynamic team. You will play a key role in ensuring the stability, performance, and reliability of our systems by delivering expert-level support, identifying areas for improvement, and collaborating with cross-functional teams. This is a hands-on technical role that requires strong analytical skills, proactive problem-solving, and a passion for operational excellence.

About your key responsibilities and impact:

• Providing expert-level technical support for production infrastructure and services;
• Troubleshooting and resolving complex issues involving logs, APIs, and databases;
• Analyzing trading and system data to identify risks, trends, and areas for optimization;
• Collaborating closely with development, risk, and operational teams to ensure high system reliability;
• Contributing to process and system improvements, automation initiatives, and internal/external training efforts.

Essential professional experience:

• English: Upper Intermediate level or higher (B2+), with excellent verbal and written communication;
• Technical Skills: Proficient in working with monitoring tools (Grafana, Kibana), APIs, and databases;
• Problem-Solving: Strong analytical mindset with proven technical troubleshooting experience;
• Soft Skills: High level of accountability, independence, and responsiveness;
• Ability to work effectively under pressure and manage multiple concurrent tasks or priorities.

Desirable skills and personal features:

• Prior experience with trading strategy support, іgaming or financial systems.
   

Work Schedule (Cyprus Time): 5 shifts/week, 8 hours/shift within standard windows (07:00–15:00, 11:00–19:00, 15:00–23:00 EET).
 

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage. 

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events. 

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.