Support Engineer (AEST Business Hours) (offline)

OpsWorks Co. is a Ukraine-based IT engineering company. We specifically focus on providing professional DevOps and System Administration Services, delivering complex Engineering Solutions and Digital Transformation. We are looking to expand our team with a Support Engineer (AEST Business Hours) who will help us to ensure that we meet our customers' demands of service delivery and QoS. This is a full-time and a long-term position. The position implies working with the latest technology stack and constant growth within the role. We will work together to design and build reliable and productive IT infrastructure, setup and configure servers and workstations, implement the newest technologies into the daily business routine and help to manage the overall underlying environments.

You will be responsible for:
- Providing technical support to our customers;
- Timely acknowledging and resolving requests/incidents;
- Installation and configuration of the workstation/server software;
- Supporting network and domain user accounts and mailboxes;
- Server and application monitoring;
- Web hosting support.

Your Qualifications/Skills:
- Experience with Linux/UNIX platforms;
- Knowledge of TCP/IP;
- Windows (both desktop and Server) and MS Office experience;
- Ability to understand customers’ problems and offer the right solution;
- Quick response time for urgent cases of emergency;
- Customer oriented, analytical and problem-solving skills, keen attention to details;
- High degree of responsibility, strong sense of urgency and the ability to prioritize needs;
- Strong organizational and time management skills;
- Intermediate English level is a must, Ukrainian or Russian native.
- ABILITY TO WORK IN AEST TIME ZONES (9 AM - 6 PM AEST).

Nice to have:
- Experience in technical support (level 1 or 2);
- LAMP stack knowledge;
- Task tracking system experience (Jira, Redmine, Trello);
- Bash scripting skills;
- Deep interest in system administration and willingness to learn and grow in this area.

We offer:
- Challenging tasks;
- Opportunity to learn new technologies in an innovative industry;
- Possibility to do new things, not just maintain old;
- Plenty of responsibility and freedom in choosing technological solutions;
- Career growth: to Linux System Administrator and Junior DevOps Engineer positions;
- Appreciation and honest/open leadership style;
- A friendly team of experts who inspire and support you;
- Self-education support (access to premium subscription to Safari Books Online, Grammarly, etc; paid attending professional conferences and meetups);
- Cozy office;
- An unlimited contract;
- Paid vacation (18 working days per year);
- Paid sick leaves and medical insurance;
- The salary is paid twice a month;
- Compensation negotiable, based upon experience.

We are a small but very diverse team. We are not looking to expand or hire aggressively as we prefer to give new employees the time to become an organic part of our team.
Apply and we look forward to meeting you and hopefully work with you very soon!

About OpsWorks Co.

We gather all the newest technologies in cloud computing, virtualization, automatization, and infrastructure development to deliver it to our customers as a service. Opsworks offers DevOps consulting & DevOps services by employing the best tools of deployment, monitoring and configuration management. We provide knowledge services in continuous integration and continuous delivery, automated testing, and customized infrastructure management services. We give the tools your team needs to successfully transit into a DevOps environment. We are inspired by the best DevOps practices and Agile development that makes us professionals in these areas. Over a couple of years, we have consulted small and mid-sized companies, all across the world. Because of such an extensive experience in the field, we consider ourselves to be among the best companies in the industry.

Company website:
https://job.opsworks.co/