Sales Force Effectiveness

Job Summary: 
We are looking for a highly analytical and execution-focused Sales Force Effectiveness / CRM Manager to lead initiatives that enhance the productivity, insight generation, and performance of our client-facing teams. This individual will play a critical role in aligning our CRM strategy with business objectives, managing field force analytics, and driving adoption of technology-enabled sales practices. This is a global role, covering multiple regions and markets across the company's footprint. 

Key Responsibilities: 

• Define and execute the SFE strategy to support business growth and client success. 
• Lead CRM configuration and optimization projects, ensuring alignment with business workflows. 
• Partner with cross-functional teams (Sales, Marketing, IT, Client Success) to improve customer data quality, territory design, call planning, and performance monitoring. 
• Analyze field force KPIs and present actionable insights to leadership. 
• Manage data visualization dashboards (e.g., Power BI, Salesforce, Veeva Analytics). 
• Drive training and change management efforts to ensure field force engagement,  adoption of CRM tools and sales development. 

• Own the integrity of SFE-related data and collaborate with data engineering and BI teams to automate reporting. 

   

Requirements: 

• 3–5+ years of experience in Sales Force Effectiveness, Commercial Excellence, or CRM management within healthcare, life sciences, or a B2B SaaS environment. 
• Experience with platforms such as Salesforce, Veeva CRM, or IQVIA Orchestrated Customer Engagement (OCE). 
• Strong analytical skills with proficiency in Power BI, QlikSense, Excel or similar. 
• Proven track record of managing CRM deployments or field force optimization projects. 
• Excellent communication and stakeholder management skills. 
• Fluency in English is required, both written and spoken, due to the global nature of this role. 
• Bachelor's degree in Business, Life Sciences, Engineering, or related field; MBA or advanced degree is a plus.