VIP Sales Manager

💥Hello! Do you want to make a significant contribution to the world of the gaming industry? We are looking for a dedicated Sales Manager to join our VIP team.

🧲About Us:
M5Team is a team of professionals providing top-level customer service and best sales solutions.

Requirements:

✦ At least 2 years of experience in VIP Sales / VIP Management.
✦ Fluent English.
✦ Understanding of player psychology, motivations, and triggers.
✦ Strong analytical skills, ability to work with large volumes of data and CRM tools.
✦ Excellent communication skills for building trusted relationships.
✦ Hands-on experience working with high-rollers and understanding their psychology.
✦ Experience in developing personalized offers and loyalty programs.
✦ Regular calls with VIP players to establish trust and enhance loyalty.

Responsibilities:

✦ Achieve retention, LTV, and player monetization KPIs.
✦ Personalized work with VIP players: support, communication, and long-term relationship building.
✦ Behavioral monitoring and analysis: identifying player motivations, predicting activity, and developing individual retention strategies.
✦ Creating personalized offers: exclusive bonuses, cashback, special events.
✦ Analyzing deposits, bets, and financial activity.
✦ Collaborating with other departments to improve VIP client engagement.

What We Offer:

🧲 Office in Kyiv or remote work options.
🧲 50% coverage for individual courses, training, and language programs.
🧲 100% coverage for team courses.
🧲 Free legal consultations and a 50% discount on legal services.
🧲 Health insurance.
🧲 Flexible schedule.
🧲 Regular salary reviews.
🧲 Team-building events in Ukraine