Dispatcher

Dispatcher

 

About us

We’re doubling in size over the next year — and looking for a dispatcher to join our team! At MR. Glazier, we specialize in high-quality glass solutions delivering craftsmanship and precision to every project.

 

Why join us?

  • We offer a Pinterest-worthy product that basically sells itself — it just looks stunning!
  • There’s a huge pool of hot leads and real market demand
  • We’re about to open a beautiful new showroom in New York — making it even easier to meet with clients in person
  • We’re building a full-service experience: if someone comes to us for a glass solution for their home or office, why stop there? We can help with furniture, kitchen hardware, lighting — everything in one place, saving them time and effort
  • A showroom in Miami is next on the horizon summer 2025!
  • We’re bold about putting our name out there — from branding a NY-Hamptons bus to showcasing our work at all the major industry events, check our instagram 
  • Our portfolio includes libraries, schools, embassies, business centers — we serve both B2B and B2C clients
  • We’re growing fast, which means there’s no shortage of exciting work
  • We work in the luxury, high-end segment — and it shows in everything we do

     

If this sounds like your kind of journey — Let’s have a chat!

 

 

The skills you need:

  • Proven experience in logistic department, preferably in construction, glazing, or real estate industries
  • Spoken English and Ukrainian 
  • Ability to manage customers calls, schedules, and dispatches technicians efficiently, yes you need to communicate a lot!
  • Find solutions to difficult cases, we work with people, everything could happen, and we are able to fix it
  • Work as one team remotely, we use CRM and Slack to be in the loop
  • Basic sales skills and the knowledge of the workflow
  • Product knowledge, services, pricing, and relationships with partners, technicians, and vendors

 

 

A glimpse of a daily routine:

  • Schedule technicians, matching skills to jobs, and adjust schedules as needed
  • Act as the main point of contact between the company, technicians, and customers
  • Plan and confirm appointments to meet goals, including same-day bookings
  • Address customer inquiries, resolve scheduling issues, and follow up to confirm appointments and collect payments.
  • Maintain accurate records, update sales and payment info, and respond to sales inquiries.
  • Schedule parts installations
  • Send insurance certificates, invoices, job reports, and confirm refunds.
  • Monitor technician schedules, manage time off, and resolve booking conflicts.
  • Gather data for meetings, investigate service losses, and check emails for updates.
  • Report major issues to management and ensure customer satisfaction.

 

 

What we offer:

  • Remote work
  • USD salary
  • Access to industry events, training, and networking opportunities
  • Constructive feedback culture and open communication
  • Budget for education and your professional development
  • Minimal bureaucracy and streamlined processes

 

 

What the candidate process looks like:

  1. Short assessment with Testify platform
  2. Intro video call with a recruiting team 
  3. Final interview with a hiring manager 
  4. Offer

 

Apply now by filling the google form:

https://forms.gle/2ZLcACpcMUaV8X5X9




 

 

 

 

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