Dispatcher
Dispatcher
About us
We’re doubling in size over the next year — and looking for a dispatcher to join our team! At MR. Glazier, we specialize in high-quality glass solutions delivering craftsmanship and precision to every project.
Why join us?
- We offer a Pinterest-worthy product that basically sells itself — it just looks stunning!
- There’s a huge pool of hot leads and real market demand
- We’re about to open a beautiful new showroom in New York — making it even easier to meet with clients in person
- We’re building a full-service experience: if someone comes to us for a glass solution for their home or office, why stop there? We can help with furniture, kitchen hardware, lighting — everything in one place, saving them time and effort
- A showroom in Miami is next on the horizon summer 2025!
- We’re bold about putting our name out there — from branding a NY-Hamptons bus to showcasing our work at all the major industry events, check our instagram
- Our portfolio includes libraries, schools, embassies, business centers — we serve both B2B and B2C clients
- We’re growing fast, which means there’s no shortage of exciting work
- We work in the luxury, high-end segment — and it shows in everything we do
If this sounds like your kind of journey — Let’s have a chat!
The skills you need:
- Proven experience in logistic department, preferably in construction, glazing, or real estate industries
- Spoken English and Ukrainian
- Ability to manage customers calls, schedules, and dispatches technicians efficiently, yes you need to communicate a lot!
- Find solutions to difficult cases, we work with people, everything could happen, and we are able to fix it
- Work as one team remotely, we use CRM and Slack to be in the loop
- Basic sales skills and the knowledge of the workflow
- Product knowledge, services, pricing, and relationships with partners, technicians, and vendors
A glimpse of a daily routine:
- Schedule technicians, matching skills to jobs, and adjust schedules as needed
- Act as the main point of contact between the company, technicians, and customers
- Plan and confirm appointments to meet goals, including same-day bookings
- Address customer inquiries, resolve scheduling issues, and follow up to confirm appointments and collect payments.
- Maintain accurate records, update sales and payment info, and respond to sales inquiries.
- Schedule parts installations
- Send insurance certificates, invoices, job reports, and confirm refunds.
- Monitor technician schedules, manage time off, and resolve booking conflicts.
- Gather data for meetings, investigate service losses, and check emails for updates.
- Report major issues to management and ensure customer satisfaction.
What we offer:
- Remote work
- USD salary
- Access to industry events, training, and networking opportunities
- Constructive feedback culture and open communication
- Budget for education and your professional development
- Minimal bureaucracy and streamlined processes
What the candidate process looks like:
- Short assessment with Testify platform
- Intro video call with a recruiting team
- Final interview with a hiring manager
- Offer
Apply now by filling the google form:
https://forms.gle/2ZLcACpcMUaV8X5X9
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