Middle Anti-Fraud and Risk Support manager

Gamzix company, a dynamic player in the iGaming industry:

· was founded in March 2020 with a vision to redefine the world of online slot games
· has already successfully produced 60 slot games
· the team has grown to over 90 skilled professionals and we continue to grow
· two strategically located offices in Europe
 

Key Responsibilities:

Risk Management:

  • Monitor client activity to identify and mitigate potential risks
  • Evaluate and optimize the effectiveness of existing risk logic and controls
  • Collaborate with cross-functional teams to investigate and address identified risk cases
  • Prepare detailed reports on detected risk incidents and provide actionable insights

Level 2 Support:

  • Investigate and resolve issues related to the operation of gaming products
  • Provide professional consultations and support to B2B product partners
  • Conduct preliminary research and escalate partner inquiries to the technical team with comprehensive context

 

Requirements:

  • Bachelor’s degree or higher in Mathematics, Technical Sciences, or a related field
  • Prior experience in risk management, technical support, or customer support is a plus
  • Solid understanding of product and support team workflows is preferred.
  • Strong analytical mindset with a passion for data analysis and configuring systems
  • Exceptional attention to detail, accountability, results-driven approach, and teamwork skills
  • Upper-Intermediate or higher proficiency in English (both written and verbal)
  • Proficiency in Microsoft Excel (basic formulas and pivot tables).
  • High motivation to deliver outstanding service and solutions to clients

 

Hiring process:

  • 1st interview - Recruiter
  • 2nd final interview - Head of Support/Recruiter

What we offer:

  • Hybrid work model: Offices in Warsaw, Kyiv cities
  • Work schedule: 24/7 mode (from 9 to 9, 4 people, in the schedule 2/3 (can be change) Includes night shifts)
  • Competitive salary in the IT field, fixed in €, paid taxes
  • 10 days for paid sick leave
  • 28 days of paid vacation: 18 and 10 days separately
  • State holidays are paid
  • Medical Insurance
  • Courses/training reimbursement
  • Referral bonus, if you bring people as talented as you
  • Corporate English courses: business or general, morning or evening schedule
  • People-oriented company with the work&life balance
  • Opened and friendly communication
  • Corporate team buildings and activities

     

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

I give my consent in accordance with the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data

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