Junior Support Engineer
As a Support Engineer, you will collaborate with operational and development teams to support in-house business applications, ensuring reliability, performance, and continuous improvement. You will be responsible for troubleshooting issues, optimizing system performance, and enhancing the user experience by driving proactive solutions.
Requirements:
Must have:
- Strong technology background/relevant experience/ university degree in software engineering.
- Strong written and verbal communication skills.
- English level: Upper-intermediate at least.
- Ability to communicate effectively with business users and technical individuals.
- Ability to read through application logs and determine the source of issues.
- Ability to write technical documentation.
- Understanding the concept of SRE.
Nice to have: - Experience supporting production applications and demonstrated ability to understand end-to-end systems and processes.
- Experience with Managing Windows Servers and Linux/Unix Servers.
- Experience with Monitoring and Alerting Tools: Pagerduty/ Dynatrace/Elastic Stack/Grafana.
- Experience with containerization tech such as Openshift and Pivotal Cloud Foundry.
- ITIL experience.
- Knowledge of REST/SOAP and web troubleshooting.
- Experience in acting as an application custodian
- Experience scripting in Bash/Shell.
- Experience implementing SRE practices.
Responsibilities:
- Ensure system stability and prioritize continuous improvement efforts using modern DevOps/SRE and cloud technologies.
- Assist with software deployments both during and after hours.
- Coordinate with global team members across the GAM footprint to ensure system issues are fully-resolved.
- Ensure applications supported are compliant with enterprise standards.
- Ensure batch processing is completed (oversight, troubleshooting, issue remediation) and source systems are updated properly to conduct business.
- Create and update support documentation and training on new applications, processes, and system changes.
- Support application health and uptime by setting up and leveraging monitoring and alerting tools.
- Troubleshoot technical application issues and ensure proper handoff from development teams.
Track and resolve incidents and problems following ITIL standards.
We offer:
- Annual paid vacation of 18 working days.
- Extra vacation days for long-lasting cooperation.
- Annual paid sick leave of 10 days.
- Maternity/Paternity leave.
- The opportunity for sabbatical leave.
- Marriage and Parenthood Package.
- Compensation for sports activities (up to 250$ per year) or health insurance covering (70%) — after the trial period.
- Internal education(corporate library, Udemy courses).
- Career development plan.
- English and Spanish classes.
- Paying taxes and managing PE (Private Entrepreneur).
- Technical equipment.
- Internal Referral program.
- Opportunity to take part in company volunteering activities.
Sombra is a “Friendly to Veterans” award-holder.
If you believe you are a suitable candidate for this position, please attach your updated resume using the provided link.
Our recruitment team will review your profile, and if it aligns with our current job openings, we will contact you shortly. If you don’t receive a reply from us within 5 business days, it means we have decided to move forward with other candidates.
Thank you for understanding.