Junior Technical Support Engineer

Project Description:

Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and currently has offices in Toronto, London, Hong Kong, New York, São Paulo, Luxembourg and Mumbai.
Client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:
• Diverse and inspiring colleagues and approachable leaders
• Stimulating work in a fast-paced, intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Being motivated every day by important social purpose and unshakable principles
• A deeply rooted culture of Integrity, Partnership and High Performance
If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.

Responsibilities:

Technical support role for the platform:
• Deal with L1/L2 tickets
• Escalate to L3 in case of a need
• Collaborate with different stakeholders
• Investigate and provide comprehensive details for quick resolution

Mandatory Skills Description:

• Atlassian tools (Confluence/Jira) knowledge
• Linux administration and troubleshooting experience
• Good networking understanding
• Strong communication skills (Intermediate English or higher)

Nice-to-Have Skills Description:

• ITIL - incident and change management (ServiceNow)
• Scripting languages knowledge
• Git (GitHub) knowledge
• Zabbix monitoring platform
• Cloud (AWS) and DevOps knowledge

• English: B2 Upper Intermediate