NOC Tech Lead (offline)

Moon Active, a mobile games start-up with millions of daily active players worldwide is looking for an experienced NOC Tech Lead to join our team and to help create awesome games at a company that puts quality at the forefront.

Working within our NOC team, the Tech Lead will support production activities to sustain our platforms & tools, troubleshoot, develop, maintain and document technical solutions related to Moon Active’s production infrastructure.

This position requires hands-on technical work as well as good analytical skills. Also, as a Lead, You will work with the NOC Team Lead and management to produce and update proper procedures for the NOC, help train other NOC engineers, and act as the first level of contact for leadership escalations.

Responsibilities
Monitor and maintain Moon Active production infrastructure in order to maximize uptime.
Handle follow-ups and retrospective for production related incidents and tasks.
Work along-side with the NOC team lead on recruiting activities, mentoring and training of NOC engineers.
Regular pro-active review and tuning of monitoring systems based on business needs and production incidents.
Regular review and updating of operational delivery processes for the NOC Team.
Act as 1st and 2nd tier infrastructure and application support.
Gathering information from different sources and then cross-referencing it in order to attain a resolution to production incidents.
Work in cooperation with different teams such as Product, R&D, DevOps and Support teams to escalate, troubleshoot and resolve complex issues.
Ensure proper documentation is provided for all supported NOC activities and standards.
Create and maintain shift team schedules.
Conduct Proof Of Concepts for new NOC tools and technologies.

Requirements
Experience in advanced support of web/internet applications as NOC / SOC engineer.
Comfortable briefing and reporting to senior executives and clients.
Familiar with cloud (i.e. AWS, Google) network architectures and the world of the Internet.
Previous experience with Logging, Monitoring, Management and other NOC systems (e.g. AWS CloudWatch, Google StackDriver, SignalFX, DataDog, ELK).
Good analytical and technical troubleshooting skills.
Experience with SQL (preferably Google Big Query).
Self-learning abilities and a technical understanding.
Strong interpersonal and communication skills.
Fluent English (verbal and written) abilities.
Previous managerial experience

About Ciklum International

Ciklum (www.ciklum.com) is a leading global product engineering and digital services company, serving Fortune 500 and fast-growing organisations.

Headquartered in the UK, Ciklum has 4,000+ software developers, designers, product managers and data scientists around the world building tailored digital solutions that leverage emerging technologies. Ciklum specialises in enabling digital transformation for some of the largest household names in the digital economy.

The Company empowers its clients and people to exceed their potential and pursue the extraordinary.

Join one of the top 10 employers in Ukraine, according to Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.

Company website:
https://www.ciklum.com/

DOU company page:
https://jobs.dou.ua/companies/ciklum/