International digital marketing company SeoSamba is looking for a Customer Support specialist to handle requests from US and EU customers. SeoSamba provides SEO and website build services based on its own software products.

You are our ideal candidate if:

- You have previously worked in a customer support position for an HTML/CSS website production house
- You have an upper-intermediate/advanced level in English. Upper-intermediate level in French is a plus.
- You have a high level of computer literacy
- You’re ambitious and responsible

Your responsibilities:

- Work with a ticket system, respond to inquiries of English and French-speaking clients
- Review resources workload, assign tasks to the available HTML/CSS producers
- Escalate issues that require further investigation, interface with Project Managers
- Provide basic software training as needed
- Investigate most common inquiries, create FAQs and user guidelines for future reference

We offer:

- Fair and stable salaries
- 24 days of paid vacations
- A comfortable office in the city center
- Friendly team
- English language courses

About SeoSamba

SeoSamba is a digital marketing company with its own software products. We provide SEO and website build services for franchise corporations and small business owners around the world since 2003.

The customers choose SeoSamba for:

1. Multi-site SEO execution & automation technology SeoSamba SaaS. SeoSamba marketing platform let our customers manage SEO, social networking and online marketing across any number of websites through a single cloud-based interface.
More information about the product on https://www.seosamba.com/marketing-automation-software.html

2. Email Marketing software - the ideal email marketing solution for franchises and distributed organizations.
More information about the product on https://www.seosamba.com/email-marketing-software-platform.html

3. The SeoToaster Customer Relationship Management system pre-built in the websites powered by open source CMS platform SeoToaster.
More information about the product on https://www.seosamba.com/crm-software-small-business-landing-page.html

You'll enjoy working in our company if:
- you like working in small companies where each person has value and is treated as a family member;
- you love vacations because SeoSamba provides 24 working days of paid vacation and a day off for your birthday;
- you are an ambitious person with strong self-organization. We do not track every minute you spend in the office - we trust you to organize your day and be responsible for the job you do;
- you are not afraid of multi-tasking and taking decisions for the projects you're assigned to;
- you would like to work in the office in the very heart of the city!

SeoSamba is looking for the new members to join our team!

Company website:
https://www.seosamba.com/

Job posted on 8 November 2019
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