We're looking for a Technical Support Engineer to join our Team. This person will communicate with a Support team from the customers side and resolve/escalate issues which could not be fixed by them and need further research from the technical side.

Requirements

Quality assurance experience
Understanding how REST APIs work;
Basic SQL and general database knowledge;
Solid knowledge of testing principles;
Good verbal and written communication skills;
English Level — at least Intermediate.

Recommended Experience

Any programming language;
Graylog, usage of AWS Services (SQS, S3);
Experience in testing systems with micro-services architecture.

Responsibilities

Investigate and resolve customer technical problems related to back-end and front-end (mobile applications iOS and Android, Admin Panel);
Properly escalate unresolved issues to appropriate internal teams;
Manage reported issues in JIRA and get feedback and estimation for a customer;
Work with Production DB (be careful and attentive with such sensitive data).

About project

Banking solution

We are helping a start-up from the UK to build a banking solution.

They are bringing spending, saving and investing on one platform - giving everyone opportunities for a better financial future. By using technology innovatively (prompts, budgeting, data, financial education, easy access, etc.) and by providing financial incentives (higher returns, principal protection, etc.) - they help people to re-imagine their relationship with money.

The first phase will utilize existing 3rd party systems, but later they are going to build their own solutions from scratch.

The system consists of the back-end with micro-services architecture, mobile applications, and a website.

Technology stack: .NET Core, React, AWS Cloud, Docker, Kubernetes

Team: ~30 - 35 people

About ITOMYCH STUDIO

Who we are
We are the community of people who respect and rely on science. ITOMYCH STUDIO is a community space for working together or alone on projects, for experimenting and learning, for inventing atypical, new approaches for gaining results.

What we do
Custom software for growth and gains. Our interests cover a quite wide range of devs from custom mobile apps to an enterprise software architectures.

Who we work for
Businesses and entrepreneurs, who feel a strong need for opportunities for growth, reliability, and scalability in the digital landscape.

FACTS ABOUT ITOMYCH STUDIO
1. In software development since 2011
2. 145+ employees
3. Machine learning expertise
4. 300+ completed web/mobile/desktop projects

WE WORK IN
• USA
• Canada
• EU
• Ukraine
• Australia
• New Zeland
• Israel
• Japan

Company website: https://itomychstudio.com/?utm_source=djinni&utm_medium=profile&utm_campaign=at

This job is no longer active.
Смотреть актуальные вакансии Customer / technical support Kharkiv→.



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