Technical Support Specialist Offline

We are seeking a Technical Support Specialist to join our FinTech team. This role is pivotal in ensuring our merchants receive top-tier support and keeping our payment systems optimized and up to date. If you're passionate about payments, technology, and providing an outstanding customer experience, we'd love to hear from you!

As experts in payments, CONCRYT provides advanced payments technology that helps customers worldwide realise their potential. Our work is fast and transparent and we pride ourselves on a reputation as solid as concrete. No payment problem is too big or too complex for our team. The combination of our team’s extensive experience gives CONCRYT the versatility to cover multiple fintech domains. With CONCRYT you receive access to a multitude of payment methods available globally, including cards and alternative payment methods.

Our core values emphasize trust, clear communication, teamwork, self-accountability, continuous growth, and respect, where every team member’s voice is valued, and transparency is the key to success.

Responsibilities:
 

• Provide merchant support through written communications, including chats and emails
• Test payment methods to ensure optimal functionality
• Configure payment routing in our system
• Maintain and update our knowledge base

Requirements:
 

• Bachelor’s degree or equivalent
• Experience in supporting a payment system or bank
• Understanding of acquiring principles
• English proficiency of at least upper intermediate level
• Highly self-organized
• Meticulous attention to detail
• Strong empathetic communication skills

What we offer:
 

• A chance to grow in the fintech industry.
• The best team to work with.
• Paid time off, sick leave, and public holidays according to Barcelona location.
• Healthcare benefits/medical insurance after the probation period.
• Educational budget and additional benefits after the probation period.