Risk Agent

Role Overview:
We are seeking a meticulous and detail-oriented Risk Agent to join our team. In this role, you will be responsible for monitoring and analyzing player activities to detect and prevent fraudulent behavior, as well as ensuring compliance with risk and verification processes. You will play a key role in safeguarding the company's interests while delivering a seamless player experience.

What You'll Be Doing:

• Handle chargeback alerts, disputes, and representments with payment providers.
• Enforce chargeback reduction strategies and provide evidence to PSPs/acquirers.
• Risk Evaluation & Customer Monitoring:
• Perform risk assessments on high-risk players and transactions.
• Investigate suspicious activities and ensure compliance with internal risk thresholds.
• Conduct document checks and oversee identity/AML verification processes with providers.
• Ensure adherence to regulatory standards and company policies.
• Manage player redemption and withdrawal requests in line with internal frameworks and “in/out” balance targets.
• Conduct refunds where applicable, ensuring accuracy and transparency.
• Work closely with VIP and Support teams to resolve RFP-related customer issues efficiently.
• Act as liaison with payment service providers (PSPs), acquirers, and KYC vendors.

What You'll Need to Succeed:

• Minimum 1 year of proven antifraud or risk-management experience.
• Hands-on experience in chargeback handling, disputes, or payment operations.
• Background in gambling/iGaming and payment systems preferred.
• Awareness of the U.S. market and its regulatory/payment specifics.
• Proficiency with data analysis tools and ability to interpret transactional behavior.
• Strong analytical skills and business-oriented mindset.
• Excellent communication skills and ability to work independently.
• Responsible, detail-oriented, and goal-driven.
• Capable of balancing customer experience with business risk.
• Upper-Intermediate+ English (written & spoken).

Why join us?

• Competitive compensation.
• Paid sick leaves.
• Paid vacation time.
• Flexible working hours to support work-life balance.
• Remote work.
• Professional growth and development opportunities.

Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.