The Engagement Platform is intended as a proactive web-based help desk solution that will eventually replace the existing software and will offer even more functionality required by our continually growing Customer Support Team. It allows seamless interaction with all client requests from one interface regardless of the source, whether it is a chat, ticket or social network. It is planned as a scalable system using micro service architectural approach, which means its architecture will allow for continuous growth and enhancements of functional modules and integrations, as well as scaling in terms of the number of users, allowing to maintain thousands of users and their interactions. The platform will provide the functionality of a multichannel multilingual support, knowledge base, staff management, reporting, BI, and analytics, issue tracking, and other tools allowing for efficient customer support.
Requirements:
3+ years experience in software testing. One of them as QA Lead
Good knowledge of software development methodology and software lifecycle processes
Knowledge and understanding of the software testing methodologies and techniques
Experience in working with test documentation (checklists, test cases etc.)
Experience in WEB and API testing
Experience with Agile and Scrum working methods
Create and maintain test documentation
Take part in requirement analysis, business analysis
Provide test estimations and status reports
Knowledge and practical experience with SQL scripting and database structure
Good communication skills
English intermediate level or higher
Will be an advantage:
Experience working with WebSocket
Experience in Test Automation
Experience in Performance/Load/Security testing
Experience working in AWS
Experience in CI/CD process
Responsibilities:
Responsible to quality of product
Team formation and coordination
Perform manual testing
Creating and maintaining processes
Create and maintain test documentation
Take part in requirement analysis, business analysis
Provide test estimations and status reports
Personal skills:
Responsible
Proactive
Good communication skills
Team player
Willing to improve professional knowledge
We offer:
High & competitive salary
Challenging work in an international professional environment
Opportunity to apply SAFe methodology
Individual development plans for employees
Flexible management
Full benefits package: paid vacation and sick leave
Free English classes in the company office
Free use of the services provided by Namecheap
Quarterly teambuilding activities
Coffee, tea, fruits, office lunch delivery
About ZONE3000 (Namecheap)
ZONE3000 works with Namecheap project (www.namecheap.com).
Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today, Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over two million customers and nearly five million domains under management — and we’re just getting started.
Our culture is built on the values that we live every day; the way we work, the way we collaborate with our global network of colleagues and the way we relentlessly innovate solutions that meet the emerging needs of our customers.
Company website:
https://www.namecheap.com/
DOU company page:
https://jobs.dou.ua/companies/zone3000/
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