Linux Technical Support Engineer L1, L2, L3 (offline)

We are looking for a talented engineer to join our support team to provide the best support for our products, remote and on full time.
Our support team requires one more engineer in order to comply with the high level of support that we promise to our customers.
The whole support team is working closely with our developers to deliver the quality products in time. The position implies direct communication with the customers via the ticketing system, as well as discussing/reporting feature requests and sometimes bugs with the development team. High troubleshooting skills is a must, as well as strong Linux knowledge.

You will be:

Providing support for our products
Work closely with our team of talented engineers who are supporting the company's customers
Prioritize incoming support issues based on urgency and customer impact
Coordinate with product engineering teams on bug fixes, feature requests, and emergency issues
Ensure that the company exceeds customer expectations for support and response time SLAs

What you need for this position:

Proven track record in technical support
In depth knowledge of Linux based operating systems and services
Proven experience with web-firewall solutions
You know what ModSecurity rules, HTTP protocol are
Experience with RPM based distributives (CentOS/RedHat)
Strong analytical, debugging and problem solving skills
Must have the ability to multi-task
Web security background is a great plus
Excellent English
Must be well spoken, outgoing, organized, detailed-oriented, dependable and flexible
Willingness to work different shifts

We offer:

Great opportunity of professional development within young and fast-growing company
Interesting and challenging projects
Remote work with long-term employment on full time basis under contract
High level compensation based on the performance reviews
Salary in US dollars
Flexible working hours
Paid one month vacation per year and sick leaves
Medical insurance
Days off on national holidays
English Language training
Tasks with the challenge
Knowledge Exchange

About CloudLinux

Cloudlinux is a global remote-first tech company, that has designed a number of unique products for web hosting since 2009. We have over 4,500 clients including 1&1, LiquidWeb, GoDaddy, Dell, IBM Softlayer, etc. Over 20 000 000 websites in the world are being hosted on servers running CloudLinux OS.

CloudLinux team is more than 100 professionals from Eastern Europe, the EU, and the USA, with in-depth technical knowledge of hosting, kernel development, machine learning, web server security, and open source technologies. The company provides a great opportunity for professional growth and interesting, challenging work for those who really love technology.

Company website:
https://www.cloudlinux.com/