Head of Operations/Country Manager based Malta (Fintech) Offline

Position Overivew

We are looking for a proactive and strategic Operations Manager to oversee daily operations, enhance processes, and ensure alignment with business objectives. The role involves leading teams, optimising resources, and driving continuous improvement initiatives to achieve operational excellence.
 

Regular tasks

• Plan, direct, and coordinate operational activities to meet organizational goals
• Monitor and analyse performance metrics and develop roadmaps for achieving strategic objectives
• Develop and implement KPIs aligned with SLAs to measure team and process performance effectively
• Review and enhance SOPs (Standard Operating Procedures) to ensure operational efficiency
• Audit and improve cross-departmental workflows to enhance client journey UX and align with industry standards
• Optimise resource allocation to meet operational demands while addressing overstaffing or underutilization
• Manage vendor relationships and ensure efficient deployment of tools like Sumsub and SEON for automation and risk management
• Oversee compliance with regulatory requirements and ensure effective risk mitigation practices
• Foster a culture of collaboration, performance, and continuous improvement across teams
• Collaborate with key stakeholders to develop operational strategies and long-term plans
• The company may require to act as an official representative in interactions with regulators and authorities
   

Experience

• 5+ years of experience in operations management, preferably within FinTech
• Expertise in process improvement methodologies and resource optimisation
• Strong track record of achieving operational efficiency and compliance
• Experience in managing cross-functional teams and projects
• Knowledge of regulatory frameworks and industry-specific challenges
   

Advantages of working with us

• Flexible remote working format (or you can visit our office in London, UK)
• Career growth, professional development, regular performance review
• Paid vacation days, sick leaves, local public holidays
• English course (Individual)
• Dynamic environment with a low level of bureaucracy
• Corporate webinars, internal L&D courses on various topics
• PE accounting and support
   

Hiring steps
CV screening → TA Interview →Test Task → Tech Interview → Job offer → Welcome on board

To apply, please submit your CV and Cover Letter detailing your relevant experience and qualifications. We look forward to reviewing your application and learning more about your potential contribution to our team.