System Administrator / Technical Support Engineer (offline)

Responsibilities

* Install, upgrade and monitor ThingsBoard platform instances.
* Working in IT help desk system with requests/incidents from users;
* Action/Solve/Update/Close/Re-assign tickets;
* Finding solutions from previous cases using the Knowledge Base;
* Change management, processing of standard and non-standard service requests;
* Responding to client queries;
* Maintaining and enhancing the knowledge articles;
* Problem management as well as analysis of incidents to prevent recurring issues;

Required skills

* Strong technical interest and understanding of IT, software and engineering problems;
* General network knowledge incl. understanding the concepts of client-server applications;
* Knowledge and understanding of Linux based operating systems;
* Ability to troubleshoot hardware, software, and networking issues on server instances and client PCs, mobile and IoT devices;
* Intermediate written and spoken English;
* Strong communication skills;
* Proactive, problem-solving approach.

Desired skills

* Experience with cloud deployments and infrastructure: AWS, GCE, Azure;
* Experience with Ubuntu and CentOS is a plus;
* Advanced/Fluent written and spoken English.

Our offer

* Clear career path;
* Competitive salary;
* Interesting work and challenging tasks;
* Friendly and experienced team;
* Comfortable workplace, 15 minutes from Lukianivska and Polytechnic university stations.