Helpdesk Specialist

Ukrainian Product 🇺🇦

Playtech‘s IT unit is looking for a self-motivated Helpdesk (Global IT Support) Specialist with ability to prioritize tasks, learn and adopt new technologies.

 

Job Description

Your influential mission. You will...

  • Be part of a global IT team and participate in company-wide projects.
  • Provide Tier 1-2 support for end users at local and remote sites.
  • Work with the service desk ticketing system.
  • Track and keep the IT assets inventory up-to-date.
  • Be responsible for the installation, administration, maintenance, and troubleshooting of Windows/Mac and mobile devices.
  • Troubleshoot network issues.
  • Contribute to the corporate IT wiki portal.
  •  

Qualifications

Components for success. You...

  • Have excellent knowledge of Windows 11 and— at least 2-3 years’ experience
  • Understand Windows based client environments (Active Directory, GPO’s, SCCM/ MDT installations, Windows update, etc.)
  • Know in practice what is Computer Hardware and Maintenance
  • Understand TCP/IP, Network elements and services, Wireless and VPN environments
  • Contribute to Documentation, KB, manuals, monitoring

     

You’ll get extra points for...

  • Knowledge of MacOS operating systems and JAMF management
  • Knowledge and experience in cloud solutions (Office365, Azure)

     

Thrive in a culture that values...

  • Professional challenges
  • Initiative-taking and confident approach at the workplace
  • Active lifestyle and mental well-being
  • Work-life balance, flexibility and hybrid work
  • Fun and engaging company events

     

Additional Information

IT TEAM:
Are you ready to collaborate with talented professionals from New York to Manila? Our dynamic team spans the globe, working together across Infra, Networking, Security, and HR.

Challenge Yourself: Continuously test and expand your skills in a supportive environment.

Grow Your Knowledge: Immerse yourself in the workings of a global enterprise.

Make an Impact: Your contributions are valued and essential to our success.

Be a part of something bigger. You matter here!

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