Customer Support Agent

Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users.

Working schedule:

Monday, Tuesday, Wednesday - 10AM-7PM
Thursday, Friday - 5AM-12PM
 

Requirements:
- Ability to understand client needs and handle the negotiation process
- Exceptional communication and problem-solving abilities.
- Experience in installing and setting up the themes and plugins
- Understanding of the development processes and software lifecycle
- Knowledge of CSS and website theme layouts
- Familiarity with the Shopify platform (app installations, theme customizations, etc.).
- Attentiveness to details
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Strong multitasking skills to manage several conversations and tasks simultaneously.
- Ability to remain organized and calm under pressure.

We offer
Challenging tasks, professional growth opportunities, and mentorship;
Competitive salary (reviewed regularly);
Paid vacation, paid sick leave;
Health insurance;
Comfortable office in the center of Lviv;
Cool team and corporate events.

Responsibilities
- Manage support tickets - help customers solve their issues.
- Ask customers targeted questions to quickly understand the root of the problem.
- Provide fast and quality support for our themes and plugins.
- Submit, test task for fixes (from clients, or Theme bugs).
- Cooperate with developers and other units (Project Managers, QA, - Frontend, Backend, Design, Support, etc).