Customer support manager (offline)

What is the necessary skill set?

— 0,5+ years of experience in any of the following: as a project manager,
customer support manager, call center manager
— advanced English level (speak English fluently, perfect written skills)
— overall understanding of web or/and mobile application development
process
— ability to gather and communicate information accurately
— handle business correspondence
— perfect business communication and interpersonal skills
— building trustworthy relationships with the client and customer focused,
self-motivated skills
— ability to read and understand technical manuals, procedural
documentation and create standard operating procedures
— work independently to analyze escalated issues, identify obstacles
— be PPP — Positive, Proactive and Patient
— excellent organizational, time management, multitasking and problem-
solving skills

Will be a plus:

— experience with Jira or other task tracking system
— sales skills
— experience in several project managing
— technical background
— knowledge of customer service principles and practices

What should you do?

— verbal and written communication with customers
— ensuring that each customer receives excellent service
— support for an incoming request from сustomers (L1)
— setting up the scope of work from customer to the team and control its
delivery
— active communication with other departments to provide solutions for
complicated cases
— provide and maintain partner relationships
— follow up and make scheduled callbacks to customers

Our benefits:

— talented colleagues with a good sense of humor
— the exchange of experience
— periodic review of the salary every six months
— paid events attendance
— free of charge English classes
— yoga classes
— purchase the necessary software
— purchase a laptop or PC

We believe that work can be a pleasure, so we are waiting for someone who shares our views.

Interview stages:
Stage 1. Interview with HR (Skype or in person, if you want to see our office).
Stage 2. Interview with the CEO

And then we make a decision within 5 days (approximately).
If you found yourself in these lines — we are looking forward to your CV.

About SteelKiwi

Steelkiwi joined Globaldev Group that supports the most exciting technology companies, by providing a complete set of solutions to recruit and operate their global development teams.

Our approach, business processes, and day-to-day attitude are all focused on becoming the offshore partner of choice for our customers. This means full transparency, 100% dedication to resolving our customers' requests, and a service approach incomparable to others.

Developers have a choice, and we put all our efforts into providing the best environment for our developers to achieve their personal goals. This means working with the most innovative customers around the world, providing opportunities to learn new technologies and business domains, work with similar talented developers.

Company website:
https://apply.workable.com/globaldevgroup/

DOU company page:
https://jobs.dou.ua/companies/globaldevgroup/