Technical Writer

We are seeking a Technical Writer to join our team. The ideal candidate will be responsible for creating, editing, and maintaining user-friendly documentation, collaborating with product managers, developers, and subject matter experts to gather technical information, and ensuring that the documentation meets the needs of both technical and non-technical users.

MAIN RESPONSIBILITIES:

• Create, edit, and maintain user manuals, training materials, FAQs, and reference guides for business process automation tools.
• Collaborate with product managers, developers, and subject matter experts to gather and understand complex technical information.
• Develop content strategies that align with the needs of various user groups, especially non-technical users.
• Ensure consistency in style, tone, and format across all documentation.
• Continuously improve existing documentation based on user feedback.
• Track product changes and update documentation accordingly.
• Create visual aids such as screenshots, diagrams, and videos to enhance user understanding.
• Participate in user testing to ensure that the documentation meets user needs.

• Manage documentation projects from conception through to completion.

   

GENERAL REQUIREMENTS:

• Familiarity with business process automation tools (e.g., SharePoint, Jira, Confluence).
• Strong understanding of technical concepts and the ability to explain them in simple terms.
• Excellent writing and editing skills with attention to detail.
• Ability to create visual aids (e.g., diagrams, screenshots, videos).
• Basic knowledge of HTML and CSS for online documentation is a plus.
• Experience with version control systems (e.g., Git) is a plus.
• Excellent communication skills, both written and verbal.
• Patience and empathy when explaining complex concepts to non-technical users.
• Adaptability to changing project requirements and deadlines.
• Problem-solving skills to creatively address challenges in documentation.