Сall Сenter Operator (Turkish language)
We are a global product company operating in the iGaming sector, with a strong presence across the world. We are thrilled to offer an exciting opportunity for a driven and experienced Customer Support (Turkish language)
Key skills:
- Experience in customer care function - minimum 1 year;
- Experience in iGaming sphere - minimum 1 year;
- Knowledge of call center principles and best practices;
- Ability to develop communication scripts and customer service standards;
- Knowledge of current technologies used in call centers;
- Excellent communication skills, leadership skills;
- Turkish - C1;
- Stress tolerance, result orientation.
Key Responsibilities:
- Making outbound phone calls (only warm leads);
- Making phone calls to collect feedback and identify customer needs;
- Encouraging clients to be active and use additional services;
- Increasing the level of loyalty and quality of customer service through a personal approach to communication;
- Objection handling;
- Communicating closely with the team to achieve common goals;
Reporting, including translation or transcription of dialogs with clients as needed.
Benefits:
•Flexible Working Environment: Choose between working at our modern office in the heart of Limassol, Cyprus, or collaborating remotely from a location of your choice.
•Loyalty bonus: Annually distributed bonus in February to express gratitude for your commitment and hard work throughout the year.
•Birthday Treats: Every team member receives a special treat from the company on their birthday, adding a bit of sweetness to your special day.
•Teambuilding and Celebrations: Engage in fun teambuilding activities and corporate parties, celebrating important dates and achievements together.
•Performance Reviews: Regular performance reviews help team members understand their progress, receive feedback, and discuss their goals and development within the company.
•Recognition of Life Events: We celebrate personal milestones such as birthdays, anniversaries, and professional achievements, fostering a culture of appreciation and motivation.
•English Courses:Enhance your professional growth with company-sponsored English courses at Intermediate and Pre-Intermediate levels.
•Professional Development: Opportunity to stay updated with industry trends by attending worldwide exhibitions and conferences.
Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!