B2B Customer Success Representative (offline)
Requirements:
— 2+ years of relevant B2B customer success or sales experience with international clients
— Experience with Salesforce or an analogous CRM system
— Solid understanding of IT industry and technologies
— Fluent English, both spoken and written
— Outstanding communication & teamworking skills
— Structured mindset and impeccable attention to detail
— Ability to quantify results and prioritize efforts based on data
Will Be a Plus:
— Experience in computer networking and cybersecurity
— Fluency in additional languages
We are the team that created OpenVPN, the industry-standard VPN protocol now used by most of the commercial VPN providers worldwide. We are currently looking for a rockstar to push further the product that millions of people around the world will be interacting with on a daily basis!
Our philosophy is that we are a small, closely-knit team and we care deeply about you:
— Competitive salary
— Modern comfortable office space
— Flexible working schedule, partially remote work possible
— Working directly with colleagues from Silicon Valley and around the world
— Team trips, certification and events compensation, medical insurance, sports etc.
— Last but not least, we are really fun to work with!
Our Access Server corporate VPN is a leading B2B product used by companies across the world. Your primary focus as a Customer Success Representative will be to increase the conversion rate of new leads generated organically and through marketing campaigns. Your secondary focus will be to ensure satisfaction and retention of our existing corporate clients. You will work in direct collaboration with our sales and marketing teams and will have a lot of freedom to show initiative and take ownership of processes. Among your responsibilities will be the following:
— Identify new business opportunities by creating and implementing email and other campaigns in collaboration with the marketing team
— Reach out to prospective leads to convert them into paying customers and build out customer relationships
— Nurture existing customer relationships and resolve customer issues with the view to increase customer satisfaction and retention
— Processes sales orders, incoming purchase orders, and invoices
If you have ever used a VPN service, chances are it was based on OpenVPN, an open-source protocol that we first developed over 16 years ago and that has since become the de-facto industry standard implemented in the majority of commercial VPN software. Millions of companies and individual users worldwide have trusted us to transmit their sensitive data in a secure, encrypted fashion. But this was just the beginning...
We are now developing a whole new range of products aimed to deliver our services in a scalable fashion to tens and even hundreds of millions of customers worldwide. To support this ambitious goal, we have set up an R&D center in Ukraine that will, jointly with our headquarters in the Silicon Valley, be the cornerstone of the future generation of VPN technologies used across the globe. This is the story that we are inviting you to join!
— 2+ years of relevant B2B customer success or sales experience with international clients
— Experience with Salesforce or an analogous CRM system
— Solid understanding of IT industry and technologies
— Fluent English, both spoken and written
— Outstanding communication & teamworking skills
— Structured mindset and impeccable attention to detail
— Ability to quantify results and prioritize efforts based on data
Will Be a Plus:
— Experience in computer networking and cybersecurity
— Fluency in additional languages
We are the team that created OpenVPN, the industry-standard VPN protocol now used by most of the commercial VPN providers worldwide. We are currently looking for a rockstar to push further the product that millions of people around the world will be interacting with on a daily basis!
Our philosophy is that we are a small, closely-knit team and we care deeply about you:
— Competitive salary
— Modern comfortable office space
— Flexible working schedule, partially remote work possible
— Working directly with colleagues from Silicon Valley and around the world
— Team trips, certification and events compensation, medical insurance, sports etc.
— Last but not least, we are really fun to work with!
Our Access Server corporate VPN is a leading B2B product used by companies across the world. Your primary focus as a Customer Success Representative will be to increase the conversion rate of new leads generated organically and through marketing campaigns. Your secondary focus will be to ensure satisfaction and retention of our existing corporate clients. You will work in direct collaboration with our sales and marketing teams and will have a lot of freedom to show initiative and take ownership of processes. Among your responsibilities will be the following:
— Identify new business opportunities by creating and implementing email and other campaigns in collaboration with the marketing team
— Reach out to prospective leads to convert them into paying customers and build out customer relationships
— Nurture existing customer relationships and resolve customer issues with the view to increase customer satisfaction and retention
— Processes sales orders, incoming purchase orders, and invoices
If you have ever used a VPN service, chances are it was based on OpenVPN, an open-source protocol that we first developed over 16 years ago and that has since become the de-facto industry standard implemented in the majority of commercial VPN software. Millions of companies and individual users worldwide have trusted us to transmit their sensitive data in a secure, encrypted fashion. But this was just the beginning...
We are now developing a whole new range of products aimed to deliver our services in a scalable fashion to tens and even hundreds of millions of customers worldwide. To support this ambitious goal, we have set up an R&D center in Ukraine that will, jointly with our headquarters in the Silicon Valley, be the cornerstone of the future generation of VPN technologies used across the globe. This is the story that we are inviting you to join!
About OpenVPN
OpenVPN Technologies is a privately held company based in the Pleasanton, California, integrating a suite of leading-edge networking and software technologies. OpenVPN Technologies has designed and deployed a virtual network software that provides secure, reliable, and scalable communication services, not only fulfilling the requirements of the traditional virtual private network (VPN) market, but also addressing the demands of next wave web-scale VPN services. OpenVPN, our award-winning open source VPN product, has established itself as a de-facto standard in the open source networking space, with over 3 million downloads since inception. OpenVPN Technologies is the provider of next-generation secure and scalable communication services, implementing its business plan through strategic partnerships with key application software providers and marketing its product to SMB market place through its OpenVPN web site that is experiencing more than 250,000 new SMB users, prospects, and customers per month.Company website:
https://openvpn.net/
DOU company page:
https://jobs.dou.ua/companies/openvpn/
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