Polish-Speaking Customer Service Representative (remote) (offline)

Daily activities include:

1. Help customers on the phone, by email, and via chat. Some questions require research and technical knowledge of computers, networks, routers, and TVs
2. Process orders and payments in the CRM system
3. Comply with company's rules
4. Troubleshoot basic technical issues with Set-Top-Boxes and networks
5. Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistently exceptional experience and contribute to a positive working environment

Qualifications

Customer Service Representative must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. The good news is that we have many happy customers!

Required skills and experience:

1. Must be fluent in Polish
2. Intermediate level English (will be plus if you know Russian also)
3. Be natural caretaker
4. Be practical, compassionate, caring, and motivated to help others
5. Great communication, listening skills, and positive attitude
6. Knowledge of the computers, networks, and CRM software
7. University degree is recommended but is not necessary
8. It's a big plus if you read Delivering Happiness by Zappos CEO Tony Hsieh

Additional information

Benefits are awaiting you:

1. Compensation in direct correlation to your knowledge and talent
2. Work from ANYWHERE around the world
3. Unlimited opportunities for self-realization:

Friendly, professional, highly motivated and productive team made up from best of the best Creative Environment where You will never be bored at work again!
And....slowly, but surely we are getting ready to conquer the world.

Join us!

About Astound Commerce

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Company website:
https://astoundcommerce.com

DOU company page:
https://jobs.dou.ua/companies/astound/