Technical Support Analyst (offline)

Qualifications:
- Experience as a Technical Support Analyst, Software Support Engineer or similar role.
- Experience with incident tracking systems (JIRA);
- Experience with Web applications.
- Experience in log analysis and associated root cause investigation;
- Good knowledge of SQL
- Experience in: UNIX, Windows
- Familiarity with XML, JSON standards
- Understanding of networking concepts such as HTTP, Email, DNS, SSL
- Experience with scripting, programming will be a plus
- Experience with CI/CD (TeamCity) will be a plus
- English – intermediate

Perfect candidate:
- Very technically capable, understands different tools, fast learner
- Great communication skills, reaches out when process stuck, works with other teams to ensure success of the overall process
- Highly motivated and takes ownership of process
- Self-organized - can work without too much support
Team player
Very detail oriented, likes puzzles and identifying root causes

Responsibilities:
- Issues investigation and root cause analysis
- Participating in hotfix delivery process
- Collaborating closely with Product management, DEV, QA and operations team.

About us:
We are the global leader in data collection and business process optimization software — Form.com. Whether it’s streamlining data capture, automating form-driven operations, or dramatically improving data analysis, we deliver unique cloud-based solutions configured to the specific enterprise needs. Since beginning operations in 2002, we became the premier solutions provider and a strategic technology partner for many of the world’s largest enterprises

About Form.com

FORM powers the world’s 2 billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. FORM activates and connects teams in the field — with leaders, missions, and each other — so they can deliver success in the enterprise. The FORM field execution platform serves as a digital assistant for frontline teams by guiding daily tasks, streamlining data collection, facilitating real-time communication, and providing leaders with real-time intelligence to drive faster actions and better decisions. FORM offers the world’s only integrated task management and image recognition platform and enables smart audits on more display types than any solution in the market, plus industry-leading field communications and photo reporting capabilities. FORM solutions have been deployed by Fortune 500 companies around the world.

FORM offers competitive salaries and full benefits for full-time employees and is an Equal Employment Opportunity (EEO) employer—welcoming all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

Company website:
https://www.form.com/

DOU company page:
https://jobs.dou.ua/companies/form-com/