English Customer Support Representative (offline)

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

 

In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

 

We are growing and have an open position as a Customer Support Representative.

 

Skills and Qualifications:

- Excellent written skills in English;

- Experience in the Client support area will be a plus;

- Basic technical background (strong experience in using apps);

- Proactive approach, empathetic individuals, problem-solving skills;

- Customer orientation and ability to adapt/respond to different types of characters;

- Ability to multi-task, prioritize, and manage time effectively.

 

Responsibilities:

- Providing Customer Support for the website users;

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;

- Follow communication procedures, guidelines, and policies;

- Responding promptly to customer inquiries;

- Communicating with customers through various channels (chat/emails);

- Acknowledging and resolving customer complaints;

- Keeping records of customer interactions, transactions, comments and complaints;

- Customer support via email and tickets;

- Entering data into a CRM, other online tools, and cloud-based platforms;

- Document and investigate in-game bugs for the team

- Other related tasks assigned by managers of the Clients and/or Helpware.

 

We Offer:

- Competitive compensation linked to UAH/USD rate;

- Medical insurance after the trial period;

- Schedule 8 am - 1 am Kyiv Time (8 working hours + 1 hour of a break during this period of time);

- Corporate training and parties.

 

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted.

 

If you have the qualifications needed and ready to maintain the required duties daily, please apply!