Support Engineer (SL3) (offline)

Project Description:

Our client is a leading global Financial Market data provider who runs a number of change programs to deliver high-quality software that connects Financial Markets across the globe in a real-time, high-frequency, and low-latency data management chain. The projects are technically challenging in an environment that is very engaging.


We are looking for a Support Engineer (SL3) who will take care of the existing applications, provide root-cause analysis, coordinate troubleshooting, and support ALL world regions globally.


The successful candidate will be part of a team that will perform the following duties and responsibilities on a day-to-day basis:

• Identify and implement technologies that allow for appropriate growth and expansion of systems environment and services

• Proactively monitor systems to ensure maximum performance and availability.

• Coordinate with the technical points of contact to migrate services and data.

• Oversee the physical security, integrity, and safety of the data center/server environment.

• Coordinate with the technical points of contact to ensure specialized software and applications are kept up to date and changes to systems are prepared for.

• Operate in an environment that requires confidentiality of information.

Mandatory Skills Description:

• 2+ experience in SL3 role

• Experience providing technical assistance to developers and other IT personnel to facilitate utilization/maintenance of new and existing systems.

• Experience diagnosing, troubleshooting, and resolving hardware, software, and other network and system problems.

• Working knowledge of internet networking technologies (TCP/IP, routing, switching) and transport technologies

• Working knowledge of the Linux Operating System (experienced user, not Administrator)

• Working knowledge of AWS/Cloud

Nice-to-Have Skills:

• Previous experience with various infrastructure solutions and operations, including on-premise, hosted, and cloud

• Demonstrated ability to communicate complex technical matters, both verbally and in writing, to end-users who have varied levels of understanding.

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