Technical Support Engineer (offline)

We're not just another tech company at Point2Web, we're a galvanizing force in the pulsating heart of the web services industry, sparking creativity and catalyzing innovation at every turn. We've designed an environment that rewards grit, encourages initiative, celebrates teamwork, and reveres results.

At Point2Web, we're not just in the business of providing offers to our affiliate partners - we're in the business of delivering the cream of the crop. We don't just aim to optimize the ROI for our ad customers, we're turning that dial all the way up, cranking the volume till we hit the sweet sound of maximum returns. That's not just a mission, that's a revolution.

Our Point2Web family has planted roots in the USA, Canada, Ukraine, Estonia, China, and South Korea. But no matter where we are in the world, we've created a space where ideas are not only welcome, they're the lifeblood of our business.

We keep things nimble, fostering a culture that encourages swift, decisive action.

We're not fans of red tape. We love openness, flexibility, and discussion because that's what keeps us close, efficient, and human.

 

We are seeking an experienced Technical Support Engineer to join our technical department. The Technical Support Engineer is responsible for ensuring the reliable and efficient operation of the information infrastructure, resolving technical issues for users, and maintaining uninterrupted system functionality.

 

Key Responsibilities:

- Granting access permissions to employees for corporate tools.

- Assisting employees with work tools such as 1Password, Slack, ClickUp, Multilogin.

- Providing assistance to employees with devices such as laptops/computers, monitors, scheduling them for routine maintenance.

- Purchasing domains, updating NS/DNS records to add them to Voluum.

- Reissuing access tokens for Facebook profiles as per instructions.

- Selecting work equipment and gadgets for employees (laptops, adapters, headsets, mice, and keyboards).

- Testing company web applications.

- Writing texts and creating video instructions for employees and clients.

- Managing corporate access in 1Password and regularly updating passwords for shared accounts.

 

Requirements:

Mandatory:

Advanced proficiency in Windows and MacOS.

Administration of Google Workspace.

Experience with Jira/ClickUp/Asana/Trello.

Experience in writing texts and creating video instructions.

 

Would be a plus:

Multilogin.

PC assembly and configuration, modular repair of laptops and PCs.

 

If you are a proactive team player who fits these requirements, is looking for an exciting new professional challenge, who is eager to influence and shape the advertising processes in a dynamic and growing company, and is looking to equally grow alongside a team of motivated and talented professionals, we would love you to join the P2W family and are eager to hear from you. Apply now to jump onboard the Point2Web team and help us revolutionize the web service landscape.

 

What we offer:

- Three time slots of working hours in the office: from 11:00 to 20:00, from 12:00 to 21:00, or from 13:00 to 22:00 (Kyiv and Tallinn Time).

- A transparent motivation and rewards system.

- Medical insurance after six months of successful work.

- 20 working days of Time off + 3 Free days + 3 days of Health-related absence per year + the possibility of 4 days of remote work outside the office each month.

- English classes tailored to your current level.

- Modern, well-equipped offices in Kyiv and Tallinn, complete with lunches/snacks and coffee.

- Increasing the professional level with courses, training, certifications, and conferences.