Customer Success Team Lead (offline)

PeopleForce is an all-in-one, cloud-based HRM solution to help businesses evaluate and automate all aspects of HR and recruitment processes. We build a high-performance culture in teams around the world, starting from our own. PeopleForce is a single HR platform that manages your entire employee experience. Love by tech companies.

So if you're passionate about working in a dynamic, fast-growing company with cutting-edge technology, ambitious goals, and opportunities for development, join us to drive the HR tech together!

 

The Team Lead for Customer Success will be crucial in leading and managing our customer success team, which is dedicated to our PeopleForce HRM. This position involves overseeing client relationships, ensuring successful adoption and use of our software, driving customer satisfaction, and contributing to revenue growth through renewals and upsells.

 

Requirements:

- Bachelor’s degree in Business, Communications, or a related field.

- Proven experience in a customer success role, preferably in a B2B SaaS environment, at least three years.

- Strong leadership skills and experience in team management.

- Excellent communication and interpersonal skills.

- Deep understanding of HRM software and its application in business.

- Ability to analyze data and derive insights.

- Strong problem-solving skills and an ability to think strategically.

 

Responsibilities:

- Leadership and Team Management:

- Lead and mentored the customer success team along with the CCO.

- Set clear team goals and KPIs, and monitor team performance.

- Encourage continuous learning and development within the team.

 

Customer Relationship Management:

- Develop strong relationships with customers, understanding their needs, and ensuring their success with our PeopleForce HRM.

- Serve as the main point of contact and liaison between key customers and internal teams.

Product Knowledge and Expertise:

- Gain deep knowledge of the company’s HRM product to demonstrate and advise on best practices effectively.

- Collect customer feedback and work closely with the product development team to guide the product's future direction.

Problem-Solving and Support:

- Troubleshoot and resolve customer issues and complaints.

- Develop a customer feedback loop to enhance the overall customer experience.

Account Management:

- Manage customer renewal processes.

- Negotiate contracts and handle upsell opportunities.

 

Working conditions:

- Work with a young, modern team of professionals in a fast-growing product company;

- Ample opportunities for growth, executing your ideas, and developing a dream company together;

- Learning and development: as we like our business growing fast, there’s absolute support to invest in our team member's self-development;

- Paid Annual leave and Sick leave;

- Remote job within GMT+2 timezone;

- Modern equipment, M1 MacBook, set up your home office and be productive;

- Schedule 10 am - 7 pm with 1 hour break (Mon-Fr).

 

If this sounds like something you would like to be part of, we'd love for you to apply!

Join our team and be part of the ambitious journey!

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