Premium Customer Success Manager (CRM) Offline

Cultivate Customer Loyalty: Join Our Visionary Team!

Do you possess the expertise to cultivate enduring customer loyalty and drive organizational growth? At Rockets Tech, we are committed to empowering companies to foster vibrant communities through innovative strategies. Join our esteemed team as a Premium Customer Success Manager and embark on a rewarding journey with the potential to lead the charge as our future Premium Customer Success Lead!

Requirements:

- 2+ years of experience as a retention/promo/CRM manager

- 1+ years of experience in a relevant industry (e.g., e-commerce, finance, retail)

- Knowledge of segmentation principles and approaches

- Understanding of retention metrics (CRR, Churn Rate, Reactivation Rate, LTV)

- Understanding of basic product metrics (ARPU, DAU, MAU)

- Understanding of promotional mechanics

- Understanding of risk management principles

Then, embark on a rewarding journey with us! Your mission, should you choose to accept it, is:

- Segmentation of high-value clients

- Launching and managing comprehensive promotional campaigns and activities

- Creating a work plan for high-value clients for a month/week

- Working with communication channels: email, SMS, app-push, web-push

- Analysis of program launches

- Close collaboration with content, design, analytics, and product departments

- Improving existing and creating new analytical reports

We offer:

Flexible work arrangements: Choose the work environment that best suits you, whether it's remote, in-office, or a hybrid approach.

Competitive compensation and benefits: Receive well-deserved compensation and enjoy a comprehensive benefits package.

Unwavering commitment to professional development: Continuously learn and grow alongside industry leaders in a supportive and enriching environment.

Strategic work-life balance: Craft a schedule that enables you to thrive both professionally and personally.

Generous paid time off and a supportive team: Recharge and relax with a friendly and collaborative team at your side.

Witnessing your impact: See your ideas come to life and directly contribute to the growth and success of our vibrant community.

Ready to join the Rockets Tech team and shape the future of customer engagement? Submit your application today and propel your career to new heights!