This role with the CDN support team involves supporting core Software as a Service (SaaS) application and infrastructure components.
About The Job
Edge Gravity by Ericsson is building the world's first webscale edge network in partnership with over 80 broadband service providers including Telstra, Vodafone, Telefonica, DoCoMo.
We are looking for a motivated and proactive support engineer to join our growing support team, the right person who will support CDN platform running on Linux in containerized cloud environment and support large-scale business critical data systems with the challenge of low latency access for real time application.
This role with the CDN support team involves supporting core Software as a Service (SaaS) application and infrastructure components. The candidate would have the responsibility to ensure that the platform enables their customers to deploy cloud based services tiered from the core platform to the network edge. The technical stack for cloud based SaaS products targets web, enterprise, and mobile marketplaces.
Our team is looking for experienced Middle Linux support engineer able to efficiently support Linux and High Available cloud applications running in Docker containers in Dev/Prod environments.
-Technical background and grasp, analytical mind with strong investigation skills
-3+ year of experience in Tier1-3 Support of Dev and Prod Linux environments (Vmware ESXi/Xen, any public cloud)
-Strong knowledge of CentOS/RHEL 6.x/7.x, Alpine, bash script, apache/tomcat, nginx, haproxy
-Strong Network knowledge (CCNA or equivalent) – TCP/IP, DNS, Load --Balancing, netstat,ss, tcpdump, ssh, BigIP f5 load balancing
-Knowledge of support workflows (ITIL escalation) and Incident tracking tools (Jira)
-Intermediate Strong English level (able to understand spoken English during on-job training hosted abroad, attend conf calls, webinars with native speakers)
-Knowledge of Containerization tools (Docker)
-Experience in routine operations automation with Ansible/Shell script
-Experience with at least one Config management (CM) tools (SaltStack)
-Experience with at least one IaaC/orchestration tools (Terraform, k8s, Docker swarm)
-Basic SQL/noSQL DB knowledge (able to troubleshoot DB connectivity issues)
-Basic BigData and MQ knowledge (able to troubleshoot flume, Spark, MapR)
-Ability to maintain Knowledge Base of Tier 2 most frequent issues and their fixes, mentor junior/middle engineers on -Linux/Cloud/Network/DevOps Tools topics
-Basic experience with cloud monitoring and logging tools (DataDog, ELK logstash etc)
-4+ year of experience in Linux/DevOps support team
-Strong knowledge of Internet/Networking protocols and networks
-Upper-Intermediate English or better
-Any Linux/Cloud/IaaC/Network/DB certification or online training certificate
About Edge Gravity
Edge Gravity by Ericsson is developing the first distributed edge compute platform that enables services such as content delivery to be deployed on service provider access networks. Our goal is to enable the next generation of applications such as VR/AR, gaming, IoT, and big data to be deployed in a tiered compute infrastructure that enables massive scale with ultra-low latency. Our first service, a massively scaleable Content Delivery service is already in production. Successful candidates will have the opportunity to work with the largest names in the business.
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Job posted on
11 September 2019.
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