Risk, Support Specialist (English, Japanese) (offline)

PayPro Global is hiring a sharp, bilingual Risk Analyst to join our skillful Risk Management & Support team. Our new teammate will monitor, evaluate and take effective actions addressing the safety of online payments and ensuring the highest levels of security and satisfaction for shoppers all over the world.

This is a high responsibility role, working closely with our international Sales, Risk Management and Account Management teams to create top quality experiences. If you are an analytical person, ready to make complex decisions, have a keen eye for details and are a skillful communicator, we look forward to welcome you to our team!

Job location: Lviv, Ukraine

Job type: Full time (working in shifts)

Job level: Entry (0−2 years)

Requirements

- Advanced level of English (spoken and written)
- Intermediate level of Japanese (spoken and written)
- Proficient PC and Internet user
- Previous work experience in customer care or technical support (online order experience is a plus)
- Experience in communicating with native speakers (FLEX Alumni, Work & Travel, AIESEC and other programs represent a big plus)
- Ability to learn and act fast in a dynamic environment, with customers from all over the world
- Organized working style, with an eye for detail and a problem-solving approach
- Availability to work in shifts

Responsibilities:

- Check accounts and ongoing transactions to detect potential frauds
- Analyze data and anticipate potentially fraudulent behavior
- Communicate with customers (via e-mail, live chat and phone) and provide efficient support

What we’re offering:

- Great work environment, where professional growth and team spirit are 2 core values
- Competitive salary
- Benefits package including yoga and guitar classes, dental insurance and office meals
- Flexible schedule
- Professional development opportunities

Do you recognize yourself in our description and did our job’s content catch your attention? If the answer is Yes! simply click on «Apply now». We review all applications so expect to hear from us soon.

About PayPro Global

eCommerce platform which is already 10 years on the market helping to sell a lot of popular software and SaaS products worldwide. A small team developing and maintaining our own services and not involved in outsourcing activities.

Company website:
https://payproglobal.com/

DOU company page:
https://jobs.dou.ua/companies/paypro-ukraine/