VIP Manager iGaming with English (night shifts) GMT +3

Chilli Partners is an online casino company housing some of the most popular gaming brands around the globe. Our team consists of diverse individuals committed to mutual development and gaining valuable industry experience. We take immense pride in providing top-class customer service, reliable, and safe gaming options.

We are looking for a full-time VIP manager remotely for night shifts. In this role, you will be the main point of contact for the most important customers.

Your future tasks:
- Main point of contact for VIP players of online casinos via life chats, calls and e-mail
- Retention and reactivation of VIP player accounts in different projects
- Monitor player performance and ensure that bonuses are offered in line with business & regulatory requirements
- Implement targeted campaigns aimed at increasing the lifetime value of loyalty players
- Plan and implement customer journeys across Casino specific products for all loyalty players across multiple brands and countries

What we're looking for in our future manager:
- Ability to work from a flexible schedule. One week from 20.00 to 8.00, another week will be 23.00 - 11.00 (GMT +3)
- Working knowledge of English (at least C1)
- Prior experience working within the iGaming sector as a VIP manager
- Aspiration to help and problem-solving attitude
- Engagement in work process and proactivity

What will we offer?
- Work in a friendly, young, and very dynamic team
- Opportunity for self-development (we provide you with internal and external training and carry out monthly 1:1 to discuss your professional development)
- Opportunity for career growth. As we are increasing there are many internal job openings
- Cosy and comfortable office with snacks and fruits
- Regular small office parties after monthly meetings

About Chilli Partners

Chilli Partners includes popular major brands of online casinos, providing a huge selection of games for players around the world.
Our dedicated and diverse team gains valuable industry experience and mutual development.
We are proud of the success that we have achieved thanks to the selection of the best games, excellent software, excellent customer service, reliability, and safety.

Company website:

Job posted on 21 November 2023
41 views    4 applications

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  • Category: Project Manager
  • VIP
  • English: Upper-Intermediate
  • 1 year of experience
  • Domain: Gambling
  • Full Remote
  • Product
  • Argentina, Armenia, Bulgaria, Cyprus
  • Only candidates from Europe