Customer Support Engineer (offline) $700-800

Join our fast growing company as a Customer Support Engineer with fluent English.
You will play a critical role in ensuring customers receive top-notch support and technical assistance.

It is a remote full-time position.
Schedule: 5 days per week; 9 am - 6 pm/3 pm — 12 am/12 am - 9 am EET. The candidate has to be ready to work with all these shifts.

What we offer:
- Experience in the international company working with people around the globe;
- Compensation 700 USD/month during the probation period and 800 USD/month after it;
- 100% remote job;
- 20 paid days of vacations, 10 paid days sick leaves per year;
- Dynamic work in a young team of like-minded people in a progressive business sphere.

Your responsibilities:
- Politely respond to customers' inquiries in a timely manner;
- Work on 2 and 3-level cases;
- Cooperate with development and QA teams to resolve the issues from customers;
- Review and improve the Customer Support Section including FAQ, Knowledge Base on our website;
- Analyze customer requests and suggest improvements.

You are our perfect candidate if you have:
- Higher computer engineering education;
- English C1 (writing and speaking);
- Good knowledge of Mac and Windows OS;
- Strong problem resolution skills;
- Experience as a Customer Support Representative;
- Self-employment. We will sign a contract with you as with independent businessman;
- You can work from home, don’t be distracted;
- Have your own PC and good Internet connection.

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you in our team. Grow your career with PEXLY!

About PEXLY

Pexly offers comprehensive customer support services that help you improve your relationships with your customers and increase your retention rates. We help you ensure coverage of virtually any time zone and provide support in many languages besides English to help show your customers how much you care about them. Our customer support services provide you with a win-win: top-quality customer support services at a fraction of the cost.

Company website:
https://pexly.com/