Senior Site Reliability Engineer (Engage team)

This is where you and your skills come in. We’re currently looking for: Senior SRE for Engage team. Our company builds a high-available cloud-based contact center that combines all kinds of telephony features and many digital communication channels with customers (WhatsApp, Facebook, Twitter, email, SMS, etc.) into one service. We develop a modern and reliable product that helps companies be closer to their customers and respond to their requests as quickly and efficiently as possible.

Key Responsibilities:

Design, plan and implement a HA and cost-effective cloud infrastructure with an IaC approach.

Develop, scale, and maintain an automated CI/CD process using the GitOps approach.

Implement automation which will improve service maintainability & scalability, and engineering productivity.

Plan system capacity and develop tooling for product on-demand scaling.

Troubleshoot and resolve software and technical issues, participate in incident resolution, and perform root cause analysis.

Participate in an on-call process.

Plan disaster recovery procedures and develop automation for fast and reliable service restoration.

Implement security & compliance requirements.

Interact with development and architecture teams to improve service observability and performance, eliminate logging and monitoring white spots, suggest architecture and process improvements.

Evaluate and adopt new cloud-native technologies.

Qualifications & Skills:

5+ years of technical experience in the same or similar role supporting large-scale and high-load production systems.

Experience in the development and support of public cloud infrastructure.

Hands-on experience in running HA applications and development of the CI/CD process in Kubernetes.

Proven programming skills in Python, Go or similar.

Good knowledge of Linux environment, TCP/IP, network routing, DNS Familiar with SRE principles, DevOps practices, and modern cloud-native landscape.

Accuracy, attention to details, ability to follow processes.

Good communication skills with English level intermediate or above

Nice to have:

Experience working with contact centers, VoIP solutions.

Ability to read and troubleshoot Java code if needed.

Experience in SQL/NoSQL DB's or attitude to develop skills in this field.

What we offer:

Well-coordinated professional team.

Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.

Additional Health and Life Insurance Package.

Employee Assistance Program.

25 vacation days.

ReBenefit Platform Account with 400BGN value monthly.

About C-Trust

C-TRUST has started as a community of business, IT and innovation experts who have a proven track record of success and extensive experience in the delivery of business consulting, transformation and digital solution services.

Throughout the successful projects this community has delivered its key driver has always been its innovative spirit. C-TRUST has become the professional partner for the business eco system with wide range of industry verticals, expanding with each new challenge.

Company website:

Job posted on 17 November 2023
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  • Category: DevOps
  • SQL/NoSQL, Java, Linux, Python, Kubernetes
  • English: Upper-Intermediate
  • 5 years of experience
  • Domain: Telecom / Communications
  • Hybrid Remote
  • Product
  • Relocate, Bulgaria, Ukraine
  • Only candidates from Europe and Ukraine