Matchers Community Support Manager to $1200

We are seeking a dynamic and empathetic individual to join our team as a Matchers Community Support Manager. In this role, you will oversee and enhance the experience of our community of matchers, who play a crucial role in our platform. As the Matchers Community Support Manager, you will lead efforts to build a positive and collaborative environment, address concerns, and ensure our matcher community’s overall satisfaction and engagement.

Responsibilities:

— Organizing matchers’ teamwork
— Resolving Tickets in Jira (matches queue)
— Direct communication with Competera (through ticket system)
— Hiring and firing matchers according to the process
— On-boarding of new matchers in cooperation with Quality Lead
— Monitoring chat and answering questions or involving others in responses
— Capacity Planning
— Employee analytics (sources of hiring, reasons for dismissals)
— Administration (Workbench, ReadMe, Metrics)
— Control of the improvement plan for the team of matchers

Requirements:

— Decision-making and management experience.
— Building transparent processes for matchers.
— Forming new teams.
— Experience working with Jira SD, G Suite, etc.
— Intermediate English proficiency.
— Understanding of Scrum and Kanban methodologies.

You’re gonna love it, and here’s why:

— Meaningful work in an agile team ever-open to the experiments.
— Fair payout with regular performance-based reviews.
— Remote-first ideology: freedom to operate from the home office.
— Working hours that adapt to your biorhythm and no time tracking systems on.
— Want to learn? Competera loves that and is eager to cover 60% of your training/course fee.
— Paid vacation & sick leaves (20 business days each) + 15 days off.
— Partial medical insurance coverage.

Let’s price the world together!

About Competera

Competera Pricing Platform is a Ukrainian software development company offering a comprehensive pricing platform for large retailers worldwide. We change the way retailers do pricing with Big Data and Deep Learning to help them compete with giants like Amazon and Walmart.

In 2022, Competera Pricing Platform was recognized as the High Performer 2022 by G2 Crowd and, in 2023, won the Best Retail Insights by National Retail Federation VIP Awards 2023.

Competera awards:
- Best Retail Insights by NRF VIP Awards 2023
- Trusted vendor 2022 by Crozdesk
- High Performer 2022 by G2 Crowd
- Top 3 startups at the AI Summit, London Tech Week
- Best Analytics / BI Solutions at E-commerce Germany Award
- Top 1 eCommerce Solutions Software 2019 by Crozdesk

Company website:
https://competera.net/

DOU company page:
https://jobs.dou.ua/companies/competera/