Gambling company is looking for a Retention manager with knowledge of Hindi


- Making calls to the registered customers and increase their loyalty to the company;
- Manage existing customer relationships and play an active role in developing and building advocacy;
- Resolve issues such as payments troubles, account questions and so on;
- Troubleshooting with extraordinary customer care cases;
- Receive and gather feedback, reviews and service satisfaction;
- Make upsales and reach set targets in terms of sales plan;
- Cooperate with colleagues from other departments and escalate complex issues;
- Work in a CRM system: update the information about existing customers, track and manage communication with them, log the information about the customers, etc.


- Experience in gambling is a big advantage (preferably at the positions of account manager, VIP manager, retention manager);
- Good command of English (both written and spoken), at least level B2;
- Analytical skills (ability to analyze customers' behaviour and build further strategics of work based on gathered information);
- Outstanding communicative skills (ability and desire to talk with - customers, solve complicated issues, motivate and inspire, increase loyalty to the company).

What do we offer:

- The format of work (office or remote);
- High and competitive salary pegged to USD;
- Stunning career prospects and opportunity to grow fast to the role of supervisor or TL if you're ambitious person and do your best;
- Young team and friendly ecological atmosphere;
- Absence of bureaucracy of micromanagement;
- Loyal company and management.

About Goolglobal

We are a team of experts engaged in online gambling.
We cover all facets of this industry and strive to create products that are not only profitable but also captivating for our users. To bring this ambitious project to life, we are actively seeking the finest technical specialists.

We firmly believe that technology is the key to success in our industry. Therefore, we aim to attract individuals who share our passion for innovation and technological progress. We offer the opportunity to work in a friendly and professional team where everyone can realize their potential and acquire the necessary knowledge and experience.

We guarantee engaging tasks that will ignite your enthusiasm and drive for professional growth. Join us and become a part of this exciting and dynamic industry!

Company website:

Job posted on 14 November 2023
20 views    7 applications

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  • Category: Sales
  • Retention, Sales skills, Hindi, Sales manager, Retention manager
  • English: Upper-Intermediate
  • 1 year of experience
  • Domain: Gambling
  • Office or Remote
  • Product
  • Ukraine