Customer Service representative (offline)

Requirements:
- Advanced/ Fluent English, both written and oral skills for emails/phone calls;
- Кnowledge of French/German/Lithuanian language is a BIG plus!
- Communication skills (Good listening and responding skills)
- Ability to obtain, verify, evaluate work assignments and provide necessary information for clients;
- Ability to react to the stressful situation;
- Experience working with CRM and ticketing systems (Zendesk, Freshdesk)
- Working knowledge of Microsoft Windows and Microsoft Office applications; general hardware and software knowledge;
- Multi-tasking skills (actively listening to customer questions, answering questions, registering issue and finding solution at the same time).

We offer YOU:
- Competitive salary, connected to EUR;
- Opportunity to become an important part of our big international family;
- Office right near Bessarabs'ka Square

About TheFintechLab

TheFintechLab’s mission is dedicated to increasing financial inclusion worldwide. Our company specializes in building the state-of-art cloud-native digital bank platform that can be launched within record time to market. Our knowledge, experience, and platform are used by the world’s famous startups which have attracted multi-million investments and successfully launched their fintech projects to pursue together the main goal of giving access to the financial world to every person worldwide.

“Research. Share. Innovate.” - is the main motto of TheFintechLab.

We believe that analysis and research stay at the core of any learning curve, extracting the essence from the collected data and transforming it into informational knowledge. The most important part of this process is knowledge sharing and collaboration, where the learned experiences are mixed together advancing it to the new level of consciousness. This is our algorithm for crafting innovations in this world.

FintechLab is an excellent place to work and develop skills for everyone. Our culture is based on personal and professional growth. People for us is an investment and we dedicate ourselves to constant skills development and knowledge sharing. We are aimed for a long-term partnership, based on trust and work-life balance.

We feel responsible for the wellbeing of you and your beloved ones, that is why you may always rely on us in the format of a health and lifestyle-oriented approach. We strive to find a suitable balance between a thrilling job and your private life.

You will discover exciting career opportunities and gain experience from a multicultural family of TheFintechLab with an opportunity to try yourself in various departments and roles, spread among offices in different countries.

Join our team today, to fulfill TheFintechLab’s global mission and take part in the financial world disruption.

Company website:
https://www.thefintechlab.com

DOU company page:
https://jobs.dou.ua/companies/the-fintechlab/