Customer Support Representative (offline)

We are looking for a Customer Support Representative to join our Profisea team!

Profisea is an Israeli boutique DevOps and Cloud company with a full cycle of services. For more than nine years, we have been implementing best practices of GitOps, DevSecOps, and FinOps, and providing Kubernetes-based infrastructure services to help businesses of all sizes —SMB, SME, or large enterprise clients to stay innovative and effective.

Requirements:
- Fluent English
- Proven knowledge in AWS (AWS Certifications)
- Analytical mindset and learning ability
- Patience and courtesy towards customers
- Good communication and problem-solving skills

Will be a plus:
- Experience in Customer Support

Responsibilities:
- Technical support and communication with our customers about AWS services and technologies
- Identify customer needs and recommend appropriate solutions
- Ensure customer satisfaction by providing timely and satisfactory resolutions
- 24/7 customers support (shifts)
- Cooperate with other teams to make sure that our clients receive the best experience possible
- Incident investigation and troubleshooting assistance
- Be a part of an international team of experts with a warm and friendly atmosphere

What we Offer:
- Competitive salary
- Remote work
- A flexible schedule (shifts)
- Career growth
- Medical insurance
- Sport compensations
- Professional working environment, where you’d be an essential member of our company
- Corporate culture, mutual support

About Profisea

Profisea, an Israeli boutique DevOps and Cloud company, has for over six years been providing end-to-end solutions and support for business. Our teams of highly-skilled professionals draw on their deep industry knowledge and vast technology expertise to deliver top-notch, dynamic and lean solutions to solve various business challenges for companies of any size, from startups to enterprises.

Our mission is to help our clients implement best DevOps practices and design cost-effective and secured cloud architecture to maximize performance, ensure faster deployment, improve the quality of the client’s offering – whether services or products – and reduce time to market.

In 2021, Profisea's team launched a unique AI-based Cloud management platform that allows you to visualize, manage Cloud infrastructure, and reduce your cloud expenses on virtual assets by up to 90%.

Profisea provides state-of-the-art solutions custom-tailored to every type of client, with a full range of services including:

- DevOps as a service (CI/CD, Continuous Monitoring, Infrastructure as a Code, Microservices, Kubernetes, DevSecOps)
- Cloud Computing (Cloud Migration, Cloud Security, Cloud Environment Creation and
- Management, FinOps with ProfiSea Labs, Cloud Security)
- SRE as a service
- NOC as a service
- ALM consulting
If you are planning to migrate to the cloud, thinking about building a transparent CI/CD pipeline or adopting DevSecOps or Kubernetes in your enterprise, Profisea is here to help. We are ready to design your cloud architecture, secure your cloud and make it cost-effective.

Company website:
https://profisealabs.com/

DOU company page:
https://jobs.dou.ua/companies/profisea/