Customer Support Specialist (offline)

Role description:
• Our Clients look for a personalized, ultra-responsive experience when using our services;
• Our Concierge Team serves as an expert by providing proactive and reactive supporting services for usage of our applications;
• Concierge Team is available as a subject matter expert on the functionality, triages and coordinates resolution to issues arising out of the usage of our applications;

Responsibilities:
• Provide excellent and high-quality service to Clients via email and phone;
• Act as Ascendix research team;
• Create the end-user version of release notes;
• Create presentations, write letters, escalate non-resolvable issues;
• Create and maintain a customer-facing wiki on our software;
• Write end user documentation;
• Write blogs and newsletters on usage tips;
• Help maintain our internal wiki;
• Become expert in internal licensing and certification processes.

Requirements:
• Excellent English verbal and written communication skills (minimum accepted level is Upper-Intermediate);
• Outstanding customer satisfaction and follow through skills, combined with polite, friendly and knowledgeable phone demeanor;
• Computer literacy and internet savvy;
• Ability to work strict hours and cope with routine tasks;
• Ability to learn and work independently, as well as in a team environment;
• Detail oriented with focus on quality and accuracy, able to multitask, have a strong sense of urgency and commitment to excellence;
• Highly adaptable, self-motivated and self-disciplined;
• Ability to actively drive problems to resolution;
• Self-starter with the ability to execute quickly.

Would be a plus:
• 1+ years related customer service experience.

Ascendix offers you:
● Variety of training opportunities and knowledge sharing;
● Paid time off — 20 working days;
● English classes, sport-program, fruits and candies, tea and coffee, etc.;
● Possibility to be a part of a unique working environment in a product company;
● Competitive salary;
● Career and professional growth;
● State of art, cool, centrally located office with cozy atmosphere that creates good working conditions.

About

A-listware is a UK based technological company with R&D center in Ukraine delivering exclusive onboarding and accompanying of your remote engineering teams. We consult you on the Eastern Europe IT market and help set up the team of great and trustworthy employees in addition to the them being top technical talent.

We have started as a team working with nearshore customers and have successfully been meeting expectations of our clients in Israel and Europe for 7 years. We have now gradually expanded to the USA and Australia as we have realized that our service overcomes the distance and time zones.

Building your team in Eastern Europe has never been that easy and transparent: you no longer work with someone on the other end – you work with the real contributor to your business.

Company website:
https://a-listware.com/