Customer Support Specialist (offline)

Necessary skills:
• Excellent English verbal and written communication skills (minimum accepted level is Upper-Intermediate);
• Outstanding customer satisfaction and follow through skills, combined with polite, friendly and knowledgeable phone demeanor;
• Computer literacy and internet savvy;
• Detail oriented with focus on quality and accuracy, able to multitask, have a strong sense of urgency and commitment to excellence;
• Highly adaptable, self-motivated and self-disciplined;

Benefits:
• Variety of training opportunities and knowledge sharing;
• Paid time off — 20 working days;
• English classes, sport-program, fruits and candies, tea and coffee, etc.;
• Competitive salary;
• Career and professional growth;
• Cozy atmosphere and comfortable office (not an open-space).

Key responsibilities:
• Provide excellent and high-quality service to Clients via email and phone;
• Act as Ascendix research team;
• Create the end-user version of release notes;
• Create presentations, write letters, escalate non-resolvable issues;
• Create and maintain a customer-facing wiki on our software;
• Write end user documentation;
• Write blogs and newsletters on usage tips;
• Help maintain our internal wiki;
• Become expert in internal licensing and certification processes.

About Ascendix Technologies

Ascendix is a software and services technology company founded in 1996 and based in the U.S. with locations in Dallas (Texas) and Kharkiv (Ukraine). We specialize in building solutions for globally-focused businesses who look to leverage cloud computing, commercial and open-source technologies for big data, search, applications, and cross-platform mobility. We have deep experience in Microsoft Dynamics and Salesforce.com CRM platforms, and offer products, services, and productivity modules on both platforms.

Our flagship offering is a globally deployed relationship management platform on Amazon for Commercial Real Estate supporting thousands of users across dozens of countries. The solution comprises a backend built on modern search and NoSQL technologies, supporting desktop and mobile clients built around the most modern UX concepts. The multi-lingual system allows for client configuration and customization and provides interesting integration and customization projects for our services teams. We will look to bring this innovative solution stack to other business domains and segments as we continue to evolve the offering.

Ascendix is constantly striving to grow and evolve our own products and services teams to be increasingly cloud service and platform focused, concentrating on Azure, Amazon and SalesForce as platform providers. We are looking for the right people who can help our company and our clients utilize the latest cloud computing technologies to address current business challenges.

Company website:
https://ascendix.com/