It's a great opportunity to get an experience with innovative cloud technologies, a full stack of programming languages and move forward to the DevOps Community.

English (intermediate+)
Experience in Linux servers administration
MS Windows 2008-2012 Servers experience is preferable
Basic Internet services/protocols with Linux implementations (DNS, HTTP(S), SSH, SMTP(S), FTP, FISH)
Understanding of virtualization technologies' differences, experience with either of modern virtualization solutions' as an advantage
Jira, Zendesk, Zabbix, Grafana
Easy to communicate, easy to learn, an open mind and analytical thinking, attention to details

Providing the L2 24|7 awesome technical support for the partners (other schedules are also available)
Processing & triaging incoming L2 requests for the technical support service
Research, diagnose, troubleshoot and identify solutions to resolve customer issues or escalate to another department
Providing prompt and accurate feedback to requesters
KB Population

Java, PHP, Ruby, Node.js, Python, Go, Docker, Kubernetes,
Bare-metals, AWS, GCE, Azure, DO...
Variety of tasks and fields for the improvement as well as an opportunity to get unique experience making a great product with cool team and service

About Jelastic

Jelastic is a cloud services provider that combines PaaS (Platform as a Service) and CaaS (Container as a Service) in a single package for hosting providers, telecommunication companies, enterprises, and developers. The platform is available as a public cloud in more than 60 data centers worldwide, private cloud (virtual and on-premise), hybrid and multi-cloud. Jelastic provides support of Java, PHP, Ruby, Node.js, Python, .NET, Go environments and custom Docker containers.

Company website:

DOU company page:

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