Technical Support Engineer (offline)

Requirements:

2+ years of experience in L2/L3 support or as a Linux/Windows system administrator.
Strong Linux/Windows skills.
Good understanding of XML, JSON, HTTP.
Is experienced with git.
Have good communication skills.
Have upper intermediate or higher level of English.

Will be a plus:

Have some Python/Docker skills
Is experienced with AWS.

What you will be doing:

Communicating with 1st line support team.
Researching technical issues.
Developing tools for internal usage.
Reporting incidents to 3rd-party systems.
Detecting and following up on application errors.
Optimizing/automating recurring activities.
Collecting data for analytics.
Communicating with internal development team.

What we offer:

Results-oriented startup mindset with a stable business model backed by a billion-dollar global travel company
Money, of course. Medical insurance. English courses
Conferences, workshops, certifications refund
A friendly, professional, and high-skilled team working with the newest technologies
Flexible hours and ability to choose between full-time remote, partly remote or office work
Great office location in the very center of Kyiv near metro stations Zoloti Vorota/ Teatralna/ Khreschatyk
24 working days of vacation + 6 covered sick days
A chance to help craft our tools, processes, and culture
Opportunities for career growth

About BCD Travel

We are a tech team of adventurous travelers, who was once a part of YCombinator alumni — GetGoing Inc, founded in 2012 by Harvard, Stanford, and Berkeley graduates. We also raised ~$10M in venture capital from Silicon Valley.

In 2016 we joined BCD Travel (www.bcdtravel.com), a global corporate travel management company with annual sales of $25 billion, to bring our unique technology of hotel booking to BCD Travel’s products.

The product we develop is a B2B booking platform for business trips, which helps users to book hotels, flights, and cars. It provides both business travelers and their travel agents with detailed itineraries and the best booking options. Every day thousands of business travelers across the world use our software built on modern technology.

Speaking of technology, we use:

On FE: ES6 and React/Redux.
On BE: Python 3 and Clojure, as well as: Django, DRF, Celery, Gevent, aiohttp, Airflow, Postgresql, Redis, Memcache, RabbitMQ, ElasticSearch, Terraform, Ansible, Stackstorm, Splunk.
QA automation: Python + Selenium Webdriver + Pytest.

We have the stability and vast clientele of the global corporation, and the pace and environment of a start-up. Our office is in Kyiv, but we also have fully remote employees throughout Ukraine.

As a team, we believe in freedom and responsibility and hire only mature people, able to find a balance between the two. However, it doesn’t mean that we don’t have fun, because we do! We play kicker daily and often gather together for all-nighter board game championships.

We are currently expanding our team and are eager to get to know you!

Company website:
https://bcdtriptech.peopleforce.io/careers

DOU company page:
https://jobs.dou.ua/companies/bcd-triptech