We are looking for a Level 1 Technical Support Hero who has the charisma of “connecting” with people and enjoys problem-solving challenges.
We believe your results-driven personality will help our customers to succeed from our products (such as Exalate and the Table Grid Editor).
Are you energetic, motivated, and have a positive outlook to understand our customer’s problems? And enough passion to dig deep to find the solution? Join us, we want you!
REQUIREMENTS:
English (B2-C2)
Clear understanding the software development life cycle
Perfect soft skills and problem-solving
Time management skills
Highly motivated, attentive to details and result-oriented
WILL-BE-A-PLUS SKILLS
Experience as service desk or another customer support role.
Technical background (Java, QA)
Atlassian products (Jira, Confluence, Service Desk);
RESPONSIBILITIES
Provide customer support through JiraService Desk and live chat app
Define customer’s problem, investigate it and reply the questions which don’t require development involvement
Reproduce reported issues during the support process
Collaborate with other departments in order to solve the problem asap
Define complex cases and escalate to the Level 2-3 Support or development team
Document troubleshooting solutions that can be used to prevent future problems
Frequently communicate with your peers and colleagues about the progress of these tasks, impediments and risks
WHY iDalko?
With us, you have a chance to work in
— transparent and open atmosphere, where working is fun
— of course, you will get the salary you deserve
But what more?
— comfortable office close to the city centre
— pizza day, BBQ, coffee, cookies, fruits
— board/virtual games, table soccer and
— cool teammates
— all the equipment you need
— conferences/seminars/any other learning opportunities for your growth local/abroad!
— no boring company events but skiing in Bukovel in winter and bbq parties in the yard in summer
— English classes (during the working time)
— flexible working hours
— performance reviews
— we have accounting services, so u will not be bored to manage your job PE accounting
— you receive a yearly bonus if you do a good job over the year
About Idalko
iDalko is a product company with headquarters in Antwerp, Belgium, and the Atlassian Platinum Solutions Partner in Belgium, France and Ukraine (Spain will be added to the list quite soon).
Being rooted in the open source world, Atlassian’s products are very open and pretty easy to extend with new functionalities, by building add-ons and such.
Check out marketplace.atlassian.com for the Table Grid Editor, Table Grid New Generation, the Full Screen Dialogs, the Pivot Gadget and Exalate - our main products.
All these add-ons are commercially available and have over 1000 customers such as Tesla, Dow Jones, Verizon, Disney, Apple, etc., who provide us the means to further evolve their quality and functionality.
Also, we are a services company heavily involved in the day to day operations of our customers, helping them to use the Atlassian tools as good as possible.
We consider ourselves agile. We believe very strongly that quality software can only be developed if the whole team ’lives the product’. We expect that each of us is fully involved in ensuring that the product meets the highest quality standards. We want to be proud of the work we deliver.
We want our people to evolve by following trainings, reading books, attending seminars and courses. We’ll invest in your skills and expect you to share with your colleagues what you learned.
Join us! Make yourself an expert.
Company website:
https://www.idalko.com
DOU company page:
https://jobs.dou.ua/companies/idalko/
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