Level 2-3 Technical Support Engineer (offline)

Requirements:

— Level of English — Intermediate +
— Experience in software development, reverse engineering with Java, Scala, JavaScript.
— 3rd line incidents processing: root cause analysis, development scripts and fixes
— Independent in finding hotfix solution
— Pragmatic, motivated and communicative personal skills

Will-be-a-plus skills:

— Previous experience as L2-L3 Technical Support Engineer
— Basic knowledge of Groovy, ReactJS, REST API

Responsibilities:

— Problem analysis, resulting in workaround suggestions or critical hot fixes escalations.
— Close cooperation with L1 support team to collect enough information for problem analysis.
— Cooperation with the infrastructure team in case some problems on the customer side regarding the environment.
— Performing testing of own urgent production fixes
— Close work with documentation

About Idalko

iDalko is a product company with headquarters in Antwerp, Belgium, and the Atlassian Platinum Solutions Partner in Belgium, France and Ukraine (Spain will be added to the list quite soon).

Being rooted in the open source world, Atlassian’s products are very open and pretty easy to extend with new functionalities, by building add-ons and such.

Check out marketplace.atlassian.com for the Table Grid Editor, Table Grid New Generation, the Full Screen Dialogs, the Pivot Gadget and Exalate - our main products.

All these add-ons are commercially available and have over 1000 customers such as Tesla, Dow Jones, Verizon, Disney, Apple, etc., who provide us the means to further evolve their quality and functionality.

Also, we are a services company heavily involved in the day to day operations of our customers, helping them to use the Atlassian tools as good as possible.

We consider ourselves agile. We believe very strongly that quality software can only be developed if the whole team ’lives the product’. We expect that each of us is fully involved in ensuring that the product meets the highest quality standards. We want to be proud of the work we deliver.

We want our people to evolve by following trainings, reading books, attending seminars and courses. We’ll invest in your skills and expect you to share with your colleagues what you learned.

Join us! Make yourself an expert.

Company website:
https://www.idalko.com

DOU company page:
https://jobs.dou.ua/companies/idalko/