Крупная продуктовая компания в сфере телекоммуникаций в связи с расширением Одесского офиса рассмотрит кандидатов возможно без опыта , но с хорошим разговорным итальянским языком для общения с клиентами, отдел support

We are looking for:

Fluent Italian or English or French or German
Proper phone etiquette;
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Willingness to co-operate with others and work to the greater good;
Multi-tasking capabilities;
Communication skils;
Customer oriented;
Troubleshooting, logs reading.

Will be a plus:
Technical background;
Basic knowledge of network, PC advanced user;

You are going to:

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates

About Softesis

We have some positions I'm happy to offer:

Moovweb (https://www.moovweb.com/)
- Senior Front-end Developer - https://jobs.dou.ua/companies/moovweb/vacancies/73270/

CloudBees (https://www.cloudbees.com/)
- Middle Front-end Developer - http://softesis.com/jobs/10
- Training Specialist / Technical Evangelist (http://softesis.com/jobs/31)


Ecentria Solutions Odessa
- VBA / Analyst -https://odessa.hh.ua/vacancy/32819984
- Junior QA Engineer / Manual - https://odessa.hh.ua/vacancy/34730591
- Conversion Rate Optimization Analyst - http://softesis.com/jobs/34
- Senior UI/UX Designer - https://odessa.hh.ua/vacancy/34689639

Бонус за успешную рекомендацию друга

Job posted on 3 January 2020
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