Our client is an Online Brand Protection service provider. They manage large domain name portfolios, launches new gTLDs, monitors and takes down infringing content across Websites, Marketplaces, Social Media, Apps and Domain Names globally.
Simply put, our client is your one-stop online brand protection provider.
Tasks:
Direct client contact providing technical support.
Respond to inquiries by phone and e-mail in English.
Administration, maintenance, and support of the global domain portfolios.
DNS zone administration via a web interface.
Providing assistance with troubleshooting.
Ensuring and complying with SLAs.
Building, maintaining, and documenting our knowledge base.
Requirements:
Ideally an education in the IT field
Knowledge in the area of domain names / zone configuration.
Upper-Intermediate English.
1+ year of experience in the technical support environment with business customers.
Willingness to learn new topics quickly and independently.
Strong communication skills in dealing with customers, partners, and colleagues.
Team-oriented, structured, and independent way of working.
About ITernal Group
We are the ITernal Group, an association of companies established in 2019. Our group includes Rademade, Lenal and the service department of Rozdoum.
All companies in the group have over 8 years of experience in the outsourcing services market. As a result, ITernal provides expertise in niches: eHealth, Marketplaces, Fintech, eCommerce, Logistics and ERP.
We help our clients in:
— Accelerating the development of the current product;
— Building CI / CD processes and changing the product delivery process;
— Integrating existing solutions;
— Building a product from scratch and opening our own R&D center in Ukraine.
The key shareholders in the company are UFuture and InSoft partners.
We took the best of 2 worlds: culture and values from small family-type companies and stability and consistency from the corporate world.
We really care about the market modernisation so in ITernal you’ll have an opportunity to work with the newest technologies: NodeJS, Ruby, Java, Kotlin, VueJS, ReactJS, ReactNative, modern cloud providers as Azure, AWS, Google Cloud and follow the SCRUM framework.
You’ll have a chance to take part in pre-sale, create the processes and find the best way of self and company development.
Company website:
https://iternal.group/
DOU company page:
https://jobs.dou.ua/companies/iternal-group/
The job ad is no longer active
Job unpublished on
10 July 2023
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