**Shelf** is reimaging the Digital Library for the 21st century and we’re looking for creative, hard-working professionals who are committed to excellence and looking for an opportunity to channel their skills into a high impact, global project.

Requirements
+ Fluent in spoken English
+ Good English grammar skills
+ Confident in holding customer conversations
+ 4+ years of professional experience
+ Professional experience as a supervisor, trainer or coach
+ Experience in working with a customer support ticketing system

As a plus
+ Experience in a contact center, preferably as a supervisor or manager
+ Background in having worked with enterprise customers (B2B)
+ Track record in writing content (professional and/or personal)

We are offering an opportunity to help us continue to grow a world-class tech company and make a global impact in the way companies manage and share their knowledge. We are working with the latest technologies and have been incubated out of New York’s bustling technology scene.

If you are looking for the adventure of a lifetime and are interested in this opportunity, please send us the following information:
1) CV and link to your LinkedIn profile
2) A cover letter on why you believe you would be a good fit for our company
3) References

Responsibilities
+ Onboarding of new customers via calls and emails
+ Help new and existing customers succeed on the Shelf platform
+ 1st and 2nd level support via Intercom chats and emails
+ Support current customers with rollout and agent issues
+ Translate customer conversations into knowledge articles
+ Create and update knowledge articles based on new or changed product features
+ Create Shelf tutorials and support guides
+ Help write customer-facing product updates and customer success stories

About shelf.io

We are Venture Capital backed, New York-based SaaS Product Company.

Shelf.io is reimagining the Library for the workplace of the 21st century.
Shelf is designed to help declutter and organize your most important content. Everything about Shelf, from our search to our customer support, reflects the passion and drive of our team to build a better way to harness knowledge and make things easy to find and share. People use Shelf to instantly find the information they need to publish a story, make a pitch, or close an important deal, without the pain of redoing work or wasting time tracking things down.

Company website: https://shelf.io/

This job is no longer active.
Смотреть актуальные вакансии Customer / technical support Lviv→.



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