Support Team Lead (offline)

United Tech is a Ukrainian product IT company that develops its own mobile and web products in the social networking niche. Our brands are growing rapidly and attracting leading positions in their categories, influencing modern approaches to development and ambitious goals of our teams.

And now we are looking for a Support Team Lead to lead our support and moderation team with the primary goal of supporting and developing high-level support service standards

About the product: It’s an all-in-one streaming platform that allows people to communicate without borders worldwide, create communities, share interesting content and monetize their talents. The cross-platform product (iOS, Android, Web) is already in production and has thousands of end-users.

What you’ll help us do:

- Responsible for customer support (5 people) and content moderation (14 people)
- Hiring moderation and support team
- Monitor and improve KPI to manage team efficiency
- Improve moderation quality
- Improve support onboarding funnel for streamers and agents
- Be in charge of the developing support and moderation dashboards, collaborate with product and tech teams
- Develop workflows for training teams and helping to improve team efficiency
- Keeping management informed of the status of results, progress, KPI, problems, plans, and meetings, as well as involving management at key times

It’s all about you:

- 2+ years of experience in a Support or Moderation positions
- 1+ year of relevant professional leadership experience
- Knowledge of data analytics, product, and business metrics to measure team success
- Knowledge of app usage and UI/UX patterns depending on the platform
- Strong leadership and management skills, systematic thinking, business orientation
- English Upper Intermediate or better

Will be a plus if it is also about you:

- Experience with social networking niche
- Min of 3+ yr of experience in fast-paced environments like startups
- Experience leading 5+ people
- A data-driven mentality

What we offer:

Comfortable working environment. You can work at our comfortable hub in Kyiv or remotely anywhere with a flexible schedule. We reimburse expenses for renting workspaces in other cities. Also, you can get financial and legal support, modern equipment, and up-to-date tools.

Highly-skilled team. We have several independent products and cross-functional autonomous teams with Tech leads. The seniority level of the team is Middle&Senior, so you will get the option to share practical cases and knowledge with experts in the social networking niche.

Personal impact and ambitious goals. Our products are in top positions in their categories on App Store and Google Play. We’re free to implement our ideas and directly influence products, cherishing our users. So you can make your direct impact on fast-growing products with a multi-million audience.

Investment in the future. The growth of our teammates is boosted with performance-oriented reviews, IDPs, free English classes, reimbursement of professional development courses, constructive feedback, international projects, a corporate library, and knowledge sharing.

Care and support. We maintain a human-to-human approach and care for our teammates' safety, health, and rest with 20 paid vacation days, 15 days of paid sick leave,100% coverage of medical insurance, reimbursement for sports and equipment, corporate events, stylish merch, and relocation options.

Hiring process:

- Intro call with a Recruiter
- Interview with the Hiring team
- Test task (optional)
- Reference check
- Offer

Together, we’re a passionate team united by a founder’s mentality, result orientation, trust, and constant desire to improve. Join us, and your work will be seen by millions of people worldwide.

P.S. Noticed a perfect match for your friend? We accept recommendations for all vacancies. If you are ready to refer your candidate, you can do it now and get a bonus up to $2000: Сlick Here! - http://form.typeform.com/to/dPqWvG9f

About United Tech

United Tech stands with Ukraine and creates employment opportunities even now.
Thanks to the efforts made by our management and each teammate, we maintain the working climate and operation of our products remotely. And yes, we continue hiring talents no matter where they are based and planning to open a new office abroad.

United Tech is an international team with over 100+ people, and we’re growing more rapidly than ever before. We build mobile and web products for the social networking industry worldwide. Our products are well-known among users from the US, UK, Canada, and leading European and Middle East countries. With over 5 years of experience and 8 products in our portfolio, we know how to constantly learn and reach top positions. We’re a passionate team that thrives off of human connection, autonomy, and the desire to constantly grow.

P.S. Share this! We accept recommendations for all vacancies under the referral program. If you are ready to recommend your candidate, you can do it now and receive a bonus to $2000

Company website:
https://unitedtech.ai/

DOU company page:
https://jobs.dou.ua/companies/united-tech/